Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3422
  • Last Modified:

keyboard and mouse will not work - Dell Optiplex 755 - Windows XP

Have a Dell Optiplex 755 that has been working fine, but now when I boot the computer it detects new hardware.  I cannot install either of them because they don't work.  How do I get around this conundrum?
0
bmsjeff
Asked:
bmsjeff
  • 6
  • 5
  • 2
  • +3
1 Solution
 
ValleyENTCommented:
I would say start with reseting your BIOS to factory defaults.
0
 
anitKOKOCommented:
Are they wireless or USB?
0
 
bmsjeffAuthor Commented:
No wireless or usb
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
bmsjeffAuthor Commented:
It detects the keyboard and mouse, it just won't install the drivers because the keyboard and mouse are not installed.
The keyboard works until XP boots, even in safe mode.
0
 
TomMicrosoft ISV PartnerCommented:
So what you have is a USB problem.
Disconnect the mouse for now.
1. Try to boot in safe mode. Press F8 before you see the XP logo on boot up
2 Did the keyboard responded to you pressing F8?
3 Check if the light is on when you press Num Lock.
4. If the keyboard works so far, boot in safe mode.
5. Let us know what happening.
0
 
TomMicrosoft ISV PartnerCommented:
OK, try to select last known working configuration from the safe mode
0
 
TomMicrosoft ISV PartnerCommented:
if no success, then log in with safe mode, create a new admin user, log in with this user. Is it working now?
0
 
bmsjeffAuthor Commented:
F8 works to get it into safe mode, but as soon as XP starts, the keyboard stops.

Last known good does not correct the issue either.
0
 
TomMicrosoft ISV PartnerCommented:
OK log on with a new user. did this help?
0
 
bmsjeffAuthor Commented:
How is that done, when you have no keyboard?
0
 
TomMicrosoft ISV PartnerCommented:
OK got your point :-) Try second USB keyboard or reinstall your software
0
 
dbruntonCommented:
Can you confirm that the keyboard and mouse are PS/2 and not USB?

If they are USB can you look in the BIOS and see if there are options to switch the mode of operation of the USB devices.
0
 
bmsjeffAuthor Commented:
They are USB.  
0
 
louisreevesCommented:
Fun. You have to be good at using the keyboard to fix this. Some cute APP is blocking your functiojnality. If f8 works, then the keyboard is fine. Your success hinges on weather the "windows" buton will work. After you hit F8 and safe mode, Try to hit the windows flag button, up arrow-right arrow, enter. Then type the word MSCONFIG. Then hit enter. If you get this far, try to use arrow keys to turn off all microsoft services.

Otherwise... Remove everything from the computer accept power, keyboard, and monitor. Try moving the keyboard to other ports. If it still fails - and f8 works to get into safe mode.- your OS is not playing nice at all.
0
 
dbruntonCommented:
Then look in the BIOS for options for USB.  Might be under Advanced --> Peripherals or something else.   There might be a mode to switch into Legacy or high-speed.  Try changing whatever is there and save and reboot and test.  If that doesn't work then switch back.
0
 
bmsjeffAuthor Commented:
It was a bad Motherboard.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 6
  • 5
  • 2
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now