Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Server 2008 R2 Random Crash/Hang

Posted on 2010-11-18
5
1,399 Views
Last Modified: 2012-05-10
The first site is running a Hyper-V host with 3 guest operating systems (all running Server 2008 R2). One guest on that Hyper-V box is running Remote Desktop Serivces.

The second site is a phsyical stand alone box running Server 2008 R2 with Remote Desktop Services.

The servers at both sites will randomly loose network connectivity. Once we receive the alert so state the servers have gone offline (we have Kaseya running on both machines) we will remote to the Hyper-V or the remote management card of the server. We can see that the server login screen displaying CTRL+ALT+DLT is there and that the mouse is able to move (so the server is not completely frozen). Once we press CTRL+ALT+DEL that screen disappears and the background remains with no text or ability to login.

ANY help or assistance would be greatly appreciated.

What we have tried so far (on both servers).

- All windows updates

- Applied hotfix for this specific issue http://support.microsoft.com/default.aspx/kb/2265716/ - THIS DID NOT WORK

- Disabling Shadow Protect backup application (even removing it)

- Disabled anti-virus (running AVG on both sites)

- Completed hardware tests including memory and hard drive tests.

- Completed check disks on the physical and virtual drivers.

- Does not occur at any specific time (does not occur at night when no users are logged in).

- Removed Kaseya monitoring software.

- No event logs occur when the crash happens

- There are no DUMP files as the server does not Blue Screen
0
Comment
Question by:Mark Pace
  • 4
5 Comments
 
LVL 2

Expert Comment

by:saus
ID: 34170640
Sounds a bit difficult cause its on two different hardware boxes. Are both of these hardware boxes the same bought to the same time?  You did hardware checks, did you also try to just stress the CPU up to 100 % for awhile to see what happens. Doesnt that sound like an heat problem maybe?

regards
0
 

Author Comment

by:Mark Pace
ID: 34184324
Hi Saus,
The servers were purchased at differnet times. One is a virtual and one is a physical so over heating doesnt seem logical.

Thanks for the idea regarding the CPU, will try and complete that today.
Are you able to confirm any good tools to complete this task?
0
 

Author Comment

by:Mark Pace
ID: 34235899
Hi. The CPU stress test and heat test produced no results - the servers just kept going.

Anyone body have any other idea's or suggestions?
0
 

Accepted Solution

by:
Mark Pace earned 0 total points
ID: 34340828
Hi All. The issue ended up being AVG Anti-Virus (when we originally tested AVG was not removed in its enitrity).
0
 

Author Closing Comment

by:Mark Pace
ID: 34384149
Resolved by me.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

OfficeMate Freezes on login or does not load after login credentials are input.
A procedure for exporting installed hotfix details of remote computers using powershell
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question