?
Solved

SharePoint 2010: Opening document -- "Contacting server for information" for a long time

Posted on 2010-11-19
7
Medium Priority
?
4,084 Views
Last Modified: 2012-05-10
I've created a virtual lab environment with Windows Server 2008 R2 servers, SharePoint Server 2010, SQL Server 2008 R2, Exchange Server 2010, and Windows 7 with Office 2010.

Please note that this environment works very well performance wise and in other ways; the SharePoint sites loads fast for instance and everything is good -- except for one thing:

Question: When opening an Office document (Word 2010 or Excel 2010) from a document library, it takes unacceptable long time, up to a minute just to open the document, while the splash screen is showing; most of the time it says "Contacting server for information".

Also, for instance, when I check in a document, it might take minutes; everything I do with Office documents in SharePoint 2010 just takes so long time.

(If working with Office 2010 outside of SharePoint, so to speak, it is super fast.)

Anybody know why this is, and what I can do about it?

0
Comment
Question by:Jack_A_Roe
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 7

Expert Comment

by:luceysupport
ID: 34172228
Sounds like your database inserts.

Everything else you describe will use caching so pages will load fast.

But uploading and downloading docs use the database so I would take a look there.

Check sql profile to see how long the queries are taking and check the cpu on the server when waiting for your docs to download/upload
0
 

Author Comment

by:Jack_A_Roe
ID: 34173012
Thanks for your suggestions! Well, what I can see is that the disk is too slow (was this a production environment) -- I've been doing some research with performance monitor on VM and host.

But fact is, that if I work with pictures ten times larger or more, there's no lag at all; whether I upload, check our, check in, etc. Also, uploading a large PDF is fast and without any performance hit.

But, once again, if I open a just about empty Word file, it takes ca 40 seconds. I also get these "lags" when checkin out/in etc; but disk etc is not a bottle neck on SQL server.

It does seem to me to be something the Office docs are trying to do which simply takes time...?
0
 
LVL 7

Accepted Solution

by:
luceysupport earned 2000 total points
ID: 34173122
The only difference between the office docs, check in etc and other docs is that the check out/in and office intergration use web services.

Install fiddler and run it while you are checking out a doc. This will show you the exact web service it is calling. Then note the times and see if there is a bottle neck on these web services.

I hope this helps
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:Jack_A_Roe
ID: 34186268
Thank you for your suggestion. I've been toying around with Fiddler now, but being rather far from a web expert, I'm not sure it is helping me. - Also, now that I've started all the virtual mashines, that I shut down Friday, things are working alot smoother.

I'll let the question hang in here a little while, if somebody who has experienced the same problem has something to share.
0
 

Author Comment

by:Jack_A_Roe
ID: 34187674
Nope, I was wrong about "smoothness": Saving a document for instance takes minutes. :-(  Only Office 2010 docs, not pics or pdfs or whatever else, demands very long time to do whatever.
0
 

Expert Comment

by:davidlopan
ID: 34241479
I had the same issue.  I used Fiddler to detect a conflict between opening Office files on SharePoint and the Symantec Backup Exec DLO agent.  As soon as I shut down the Backup Exec agent, the files opened within a reasonable time.  I'm not sure if this helps, but maybe you have some sort of backup program running as well that is causing a conflict?
0
 
LVL 7

Expert Comment

by:luceysupport
ID: 34244016
Have you any virus software running, if so maybe stop it and see if this changes anything.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There is one common problem that all we SharePoint developers share: custom solution deployment. This topic can't be covered fully in this short article, so all I want to do in this one is to review it from a development-to-operations perspectiv…
We had a requirement to extract data from a SharePoint 2010 Customer List into a CSV file and then place the CSV file into a directory on the network so that the file could be consumed by an AS400 system. I will share in Part 1 how to Extract the Da…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question