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Helpdesk template in sharepoint- add second service request part

Posted on 2010-11-19
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Last Modified: 2012-05-10
Hi,

I have a 2008 64bit Sharepoint WSS 3.0 portal using the Helpdesk.wsp template and SQL 2008.

we have a currently a live "Create service request" part that populates the correct list, which is available to all authenticated users to use.

what i now need is a second "High level service request" part which writes to a second list which is to be used only for high level requests, and is only to be seen by a small group that currently have to use the current "Create service request".

I would like this on the same page, as this also has other things that both groups need to access.

any idea on how i can do this?

cheers
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Question by:deanwilsons
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by:zephyr_hex (Megan)
ID: 34173868
what is the difference between regular service requests and high level ones?  if the only difference is priority, why not add a priority field to the current list, and create a view called High Priority that shows all records where priority = High.
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Author Comment

by:deanwilsons
ID: 34174477
Hi,

the existing list is heavly used by customer services, and the high level requests have to be seperated out tot a different view.

i dont think prioritizing will full fill what they require, as the site directors just want to see the very high level requests.
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by:zephyr_hex (Megan)
ID: 34175126
ok...
so what about copying the regular list, and rename it high priority.  this will give you 2 lists.  then add the new list as a web part to the same page.

there is more than one way to do that... but i think the easiest would be to save the regular list as a template without content.  then create your new list from that template, and call it High Priority.

to add the new list to your page, put the page in edit mode and select the list from the available lists.
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Author Comment

by:deanwilsons
ID: 34175743
i have already added a new list, but i cannot find how to point a new service requests to that list.
i saved the list as a list template, then just added it in.

i thought if i created a new second service request part i could link that to the new list.

cheers
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by:zephyr_hex (Megan)
ID: 34175795
i dont have access to the help desk template... so i'm not exactly sure what the service request web part is.  can you post an image of it?  perhaps put your page in edit mode so i can see the properties of this web part as well.
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Accepted Solution

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deanwilsons earned 0 total points
ID: 34207061
Looking at it, i think i may have recreate a new service request list, and just allow the creation of service requests from the list.

by creating a new list from the helpdesk template i get the option to create new requests, and i can alter the built in service request form.

just tried it out, and it seems to work.
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by:GreatGerm
ID: 36135961
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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