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Outlook Web is not working

Posted on 2010-11-19
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Last Modified: 2012-06-27
I am getting this error after trying to set up autodiscovery

Outlook Web Access did not initialize. An event has been logged so that the system administrator can resolve the issue. Please contact technical support for your organization
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Question by:danhartke
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LVL 26

Expert Comment

by:Tony J
ID: 34171504
What steps did you take to set up autodiscovery?

Where are you getting error message, and after doing what?
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Author Comment

by:danhartke
ID: 34171513
I turned of Outlook anywhere and then removed http over rcp restarted then installed back http over rcp then turned outlook anywhere back on.

I followed the steps from a question on this forum
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Author Comment

by:danhartke
ID: 34171520
I am getting the message when I try to access OWA from a browser
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LVL 26

Expert Comment

by:Tony J
ID: 34171528
Ok break it down a couple of steps - is autodiscover installed & functioning at an Exchange level first?

Can anyone / has anyone ever been able to connect via autodiscover
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LVL 26

Expert Comment

by:Tony J
ID: 34171536
Hang on - just noticed that.

You browse to https://address.com/owa and get the autodiscover error?
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Author Comment

by:danhartke
ID: 34171561
I never got autodiscover to work. I just trashed OWA in the process.



Here is the details
Url: https://generic.site.biz:123/owa/auth/error.aspx
User host address: xxx.xx.xx.xxx
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Author Comment

by:danhartke
ID: 34171579
I just found out what I did. I am a dummy

The authentication type specified on the OWA virtual directory was set to Anonymous.

It is working now

Thanks for the help
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LVL 26

Expert Comment

by:Tony J
ID: 34171585
Sorry I understand now.

I'd remove and recreate the OWA virtual directory:

From the Exchange Management Shell:

Get-owavirtualdirectory

Should return something like owa (Default Web Site) <-- the bit in brackets may change if it's not on the <ahem> default website for any reason.

Remove-owavirtualdirectory "owa (Defualt Web Site)"

Accept any prompts

New-OwaVirtualDirectory -OwaVersion “Exchange2007¿ -Name “owa (Default Web Site)”

Give it a try on your URL

Once we've cracked this, I'll ask a mod to obfuscate your address & domain details. :)

Just the commands, in sequence:

Get-owavirtualdirectory
Remove-owavirtualdirectory "owa (Defualt Web Site)"
New-OwaVirtualDirectory -OwaVersion “Exchange2007¿ -Name “owa (Default Web Site)”
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LVL 26

Accepted Solution

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Tony J earned 2000 total points
ID: 34171591
Ah ok - nice one. Glad you fixed it.
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LVL 26

Expert Comment

by:Tony J
ID: 34171614
Thank you for the points. Really glad you fixed it mate.
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