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Outlook 2010 nk2 problem

Posted on 2010-11-19
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Last Modified: 2012-05-10
We have recently upgraded to Microsoft Office 2010, new build of PC.

I have imported the nk2 cache using outlook.exe /importnk2 and that imported all the cache addresses.  However, upon a reboot the cache file only remembers a selection, maybe 1 or 2 per letter when there should be 10-15.

If i rename the old nk2 file (remove the .old) and reimport they all appear again, but after a reboot they are mostly gone again.  This is driving me and the user mad!

Hope someone can help
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Question by:hertel-dev
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Expert Comment

by:BigBadWolf_000
ID: 34173150
make sure the n2k file has the same name as the 2010 profile...just a redundant check
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BigBadWolf_000 earned 500 total points
ID: 34173182
try deleting the users outlook profile and create  new one then....
http://support.microsoft.com/kb/980542
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Expert Comment

by:BigBadWolf_000
ID: 34173192
Also make sure before the import....that suggested contacts setting is not turned off
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Expert Comment

by:BigBadWolf_000
ID: 34173240
Please copy the NK2 to another outlook client, and see if the file works

There's no way to determine the integrity of the NK2 officially in the outlook 2010
However, there are some third party tools that may be able to help you. Please backup an original copy of the NK2 file before perform any action

 Ingressor tool (Repair NK2 file)
 http://www.ingressor.com/
 NK2.info/ NK2View (View, and export the contact information from NK2 file)
 http://www.nk2.info/
 http://www.nirsoft.net/utils/outlook_nk2_autocomplete.html
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Author Comment

by:hertel-dev
ID: 34189304
Thanks,

The nk2 file is named the same as the profile
I have attempted the profile recreating, user is back in Wednesday to test
suggested contacts is on
If the profile recreation fails i will try the tool suggested,

Many thanks
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Author Closing Comment

by:hertel-dev
ID: 34216592
Recreating the outlook profile and reimporting the nk2 file has worked fine
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