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Error in Backup EXEC

Posted on 2010-11-19
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I'm getting an Error in BackupExec 2010 v13.0 on SBS2008. The backup appears to complete successfully, the size of the backup is correct but still getting Job failed. The Error is

Final error: 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Final error category: Resource Errors

Backup- \\mydomain\Microsoft Information Store\First Storage GroupV-79-57344-759 - Unable to complete the operation for the selected resource using the specified options.  The following error was returned when opening the Exchange Database file:  '
n/a
'
Any thoughts?
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Question by:Mcottuli
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4 Comments
 
LVL 23

Expert Comment

by:Rahul Misra
ID: 34172517
This issue is currently under investigation by Symantec.

V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: 'n/a'
http://www.symantec.com/docs/TECH142104
0
 
LVL 1

Author Comment

by:Mcottuli
ID: 34172923
Thank you...The link Provided appears to be incomplete. Would you happen to know if this is a generic error, and the backup should function regardless?
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Accepted Solution

by:
Rahul Misra earned 2000 total points
ID: 34173110
The backups are working fine and so will the restore. However you will not be able to use the GRT to restore individual items from the Information Store backup.

Problem

Exchange 2007 Backup to disk fails with V-79-57344-759 - Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: ' n/a '
This issue has been observed to be intermittent and at random.
 
Error

0xe00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
 
Beremote debug log shows;
[5320] 10/21/10 23:35:01 Recovery FAILED - ERROR::RC = -586 - <n/a>
[5320] 10/21/10 23:35:01  
Closing Persistent Virt VFF id (5588-000015D4) with: Total Bytes Read=00000000:000C1000, Written=00000000:000B6000
[5320] 10/21/10 23:35:01 Using EDB Provider for Browse/Backup.
[5320] 10/21/10 23:35:01 Logon: m_lpMAPISession->Logon returned 80004005
[5320] 10/21/10 23:35:01 OPEN DATABASE FAILED: <n/a>
[5320] 10/21/10 23:35:01 MB2_Chgdir:Logon returned e000fea9
Cause

Undetermined
Temporary Workaround:
1. Re-run the Exchange GRT Backup
or
2. Disable GRT
Solution

Symantec has acknowledged that the above-mentioned issue is present in some environments with the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software or by way of an environmental modification or fix that exists outside of this Symantec product. In order to assist with the investigation please contact Symantec Technical Support and open a case by referencing this TechNote and stating that you are experiencing this issue.

      

Source

UMI
Value

V-79-57344-759
Related Articles
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LVL 23

Expert Comment

by:Rahul Misra
ID: 34367067
A hotfix to resolve the issue has been released and can be downloaded from the following link.
Backup Exec 2010 R2 Revision 4164 Hotfix 143746
http://www.symantec.com/docs/TECH143746

Issue resolved:
Exchange 2007 Backup to disk fails with V-79-57344-759 - The following error was returned when opening the Exchange Database file: ' n/a '
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