• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 545
  • Last Modified:

sent items not showing in outlook

I have several users that is having this weird problem. Windows Xp Pro with Outlook 2003 connect to Exchange 2003, some sent items are not showing when sent. The users rely on sent items heavily, for record keeping. Is this a client or server problem? If client, should i delete the profile and recreate?
How can I pull the record for sent items to give to user for piece of mind?


thanks
0
officertango
Asked:
officertango
  • 5
  • 4
2 Solutions
 
jppintoCommented:
It might be the view options for the sent items folder. Click View, Arrange by, Current view and see if there is a check in something like, unread messages in this folder.  This would filter the view to only unread messages which is none probably.

Also verified the "Save copies of messages in Sent Items folder"
 Tools -> Options -> Preferences - E-mail Options...
0
 
FDiskWizardCommented:
In Outlook options there is an option to keep a copy of sent email in Sent-Items. Is that checked?
At least in the latest Outlook there are 2 options:
  Save forwarded messages
  Save copies... to Sent Items folder.

Maybe the have the Save Forwards unchecked?

Unlikely, but possibly a rule? Maybe run c:\PATH\Outlook.exe /cleanrules  if nothing else is resolving.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
officertangoAuthor Commented:
I check the email otions and save copies in sent items is Check already. Note, not all sent items are not showing, only certain are not showing.
0
 
officertangoAuthor Commented:
also Save Forward option is already CKECK.
0
 
jppintoCommented:
If this is affecting only some of the sent items, please check if you hava any active rule that maybe causing this. Check if the sent item that is not on the Sent Items folder if it's on another folder or the Deleted Items folder.
0
 
officertangoAuthor Commented:
i just checked and there are no rules applied.
0
 
jppintoCommented:
Did you checked if the missing sent items message are to be found in any other folder?
0
 
officertangoAuthor Commented:
i am trying to get info on that from the user so i can search all the folders. what i have done is also delete and recreate outlook profile and turn off cache mode.


thanks
0
 
officertangoAuthor Commented:
na
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

  • 5
  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now