?
Solved

sent items not showing in outlook

Posted on 2010-11-19
10
Medium Priority
?
541 Views
Last Modified: 2012-05-10
I have several users that is having this weird problem. Windows Xp Pro with Outlook 2003 connect to Exchange 2003, some sent items are not showing when sent. The users rely on sent items heavily, for record keeping. Is this a client or server problem? If client, should i delete the profile and recreate?
How can I pull the record for sent items to give to user for piece of mind?


thanks
0
Comment
Question by:officertango
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 33

Accepted Solution

by:
jppinto earned 1000 total points
ID: 34172682
It might be the view options for the sent items folder. Click View, Arrange by, Current view and see if there is a check in something like, unread messages in this folder.  This would filter the view to only unread messages which is none probably.

Also verified the "Save copies of messages in Sent Items folder"
 Tools -> Options -> Preferences - E-mail Options...
0
 
LVL 33

Expert Comment

by:jppinto
ID: 34172713
0
 
LVL 12

Assisted Solution

by:FDiskWizard
FDiskWizard earned 1000 total points
ID: 34172768
In Outlook options there is an option to keep a copy of sent email in Sent-Items. Is that checked?
At least in the latest Outlook there are 2 options:
  Save forwarded messages
  Save copies... to Sent Items folder.

Maybe the have the Save Forwards unchecked?

Unlikely, but possibly a rule? Maybe run c:\PATH\Outlook.exe /cleanrules  if nothing else is resolving.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:officertango
ID: 34172780
I check the email otions and save copies in sent items is Check already. Note, not all sent items are not showing, only certain are not showing.
0
 

Author Comment

by:officertango
ID: 34172963
also Save Forward option is already CKECK.
0
 
LVL 33

Expert Comment

by:jppinto
ID: 34174346
If this is affecting only some of the sent items, please check if you hava any active rule that maybe causing this. Check if the sent item that is not on the Sent Items folder if it's on another folder or the Deleted Items folder.
0
 

Author Comment

by:officertango
ID: 34175382
i just checked and there are no rules applied.
0
 
LVL 33

Expert Comment

by:jppinto
ID: 34175400
Did you checked if the missing sent items message are to be found in any other folder?
0
 

Author Comment

by:officertango
ID: 34175627
i am trying to get info on that from the user so i can search all the folders. what i have done is also delete and recreate outlook profile and turn off cache mode.


thanks
0
 

Author Closing Comment

by:officertango
ID: 34414195
na
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses
Course of the Month10 days, 22 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question