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Neglected Contacts Report

Posted on 2010-11-19
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Last Modified: 2012-05-10
Hi all

Is there a way of creating a neglected contacts report in CRM using the report wizard.  By a neglected contact I mean a contact who has had no activities raised against them for x amount of time.  I can see from the out of the box solution that it has reports for neglected cases, leads and accounts was just wondering if the same thing could be reproduced for conatcts.
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Question by:bronafon_ict
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HighlanderX earned 500 total points
ID: 34174419
How I have produced something similar in the past is to configure Workflows that are triggered by each activity type that feeds the activities modified date back to a field on the contact record.  This way, if any activities are amended linked to that contact they will feed into this "Last Activity" contact field.  Then you can run an advanced find on when that date is older than X days etc.
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