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Droid Galaxy phone not receiving email

Posted on 2010-11-19
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Last Modified: 2012-05-10
I have a droid Phone i'm trying to configure to sync emails to using Exchange ActiveSync.  I finally got it configured where the user can send emails from the phone and all her mail folders show up but it does show emails in the Inbox. what am I missing?
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Question by:tips54
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LVL 9

Expert Comment

by:dexIT
ID: 34173059
What method are you using to connect? Exchange, IMAP, POP?
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Author Comment

by:tips54
ID: 34173507
I'm using Exchange.
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Expert Comment

by:dexIT
ID: 34174415
Duh, misread the Exchange ActiveSync portion, sorry. Have you tried re-creating the account on the phone since?
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Author Comment

by:tips54
ID: 34175393
I have several times. I even tried the Touchdown app.
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LVL 9

Expert Comment

by:dexIT
ID: 34175692
What version of Exchange are you using? Are you sure you're setting the account using AS? If you can send but not receive then you've probably set it up via POP/IMAP. I would double check all of what I've suggested. Please following this article for a detail walkthrough: http://www.knowyourcell.com/samsung/samsunggalaxys/galaxy-s-guides/498611/how_to_set_up_pop3_and_imap_email_accounts_on_the_samsung_galaxy_s.html
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Author Comment

by:tips54
ID: 34248511
I had this working using Touchdown and after 5 min it stop working again. It still syncs Delete folder but now Inbox.
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LVL 9

Expert Comment

by:dexIT
ID: 34250736
What version of Exchange are you using? Is it hosted?
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Author Comment

by:tips54
ID: 34252433
Exchange 2003 SP2. not hosted
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Author Comment

by:tips54
ID: 34261251
I got the emails to show on the phone using Touchdown, but  emails only show on the phone when they are not read After you read them they disappear.
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Accepted Solution

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tips54 earned 0 total points
ID: 34266393
I got it working.  It was something real dumb, the filter was set to show unread emails only.

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Expert Comment

by:Glen Knight
ID: 34877674
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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