?
Solved

Issue with 1 domain sending on iPhone

Posted on 2010-11-19
7
Medium Priority
?
482 Views
Last Modified: 2012-06-27
Have customer whose email domain is hosted on GoDaddy.  Pop email works fine on pc.  On iPhone email works fine except for 1 domain which it won't send to. mine!  He can send to me no problem from his pc.  On the iPhone whenever he initiates email to me or tries to responds to 1 of my emails, it goes to his outbox, and he gets the error "Cannot send mail.  A copy has been placed in your outbox.The recepient was rejected by the server."  Whose server - Godaddy? I don't get it.  Need help ASAP as this is sort of embarrassing.
0
Comment
Question by:071171
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
7 Comments
 

Expert Comment

by:macteo
ID: 34173494
He needs to set the smtp server for that account to the one supplied by the internet provider whom is connected.
0
 

Author Comment

by:071171
ID: 34176210
macteo - Are you talking about his cell carrier - AT&T? He's connecting on AT&T's cell network.  Why would only one domain fail and not all other email domains?
0
 

Expert Comment

by:macteo
ID: 34178936
Exactly.

Because other accounts probably uses smtp servers with authentication (google, etc)...
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Expert Comment

by:stevegwyn
ID: 34180152
Hello,

I think you just need to setup the SMTP "Outgoing" mail server info. for where that domain has their email sending through.  If the domain is hosted at Godaddy then you need to get those setting from Godaddy.  If you login to their account you will see all of these settings.  You can also look at the settings on their computer for SMTP in whichever email client or program they are using.

Let me know if you need more help.

Steve
0
 

Author Comment

by:071171
ID: 34202677
steveqwyn - The problem is that the client has the GoDaddy settings on the phone for the pop acct. So far he is able to send mail to all domains except mine.  And, he can receive mail from my domain on the phone, too. Just sending mail to my domain is rejected by "the server".  GoDaddy's server? They're not rejecting my domain on his pc. A big problem. I must be missing something.
0
 
LVL 19

Accepted Solution

by:
Kash earned 2000 total points
ID: 34205011
check SSL on/off. I have seen this to cause issues.
0
 

Expert Comment

by:stevegwyn
ID: 34214115
I would double check the Port settings.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn new improvements released by Google for Google Calendar. Noted in this article are simple tips and tricks that can make your everyday use of Google Calendar better.
How to take pictures with depth using iOS 10
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question