Issue with 1 domain sending on iPhone

Posted on 2010-11-19
Last Modified: 2012-06-27
Have customer whose email domain is hosted on GoDaddy.  Pop email works fine on pc.  On iPhone email works fine except for 1 domain which it won't send to. mine!  He can send to me no problem from his pc.  On the iPhone whenever he initiates email to me or tries to responds to 1 of my emails, it goes to his outbox, and he gets the error "Cannot send mail.  A copy has been placed in your outbox.The recepient was rejected by the server."  Whose server - Godaddy? I don't get it.  Need help ASAP as this is sort of embarrassing.
Question by:071171
  • 2
  • 2
  • 2
  • +1

Expert Comment

ID: 34173494
He needs to set the smtp server for that account to the one supplied by the internet provider whom is connected.

Author Comment

ID: 34176210
macteo - Are you talking about his cell carrier - AT&T? He's connecting on AT&T's cell network.  Why would only one domain fail and not all other email domains?

Expert Comment

ID: 34178936

Because other accounts probably uses smtp servers with authentication (google, etc)...
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!


Expert Comment

ID: 34180152

I think you just need to setup the SMTP "Outgoing" mail server info. for where that domain has their email sending through.  If the domain is hosted at Godaddy then you need to get those setting from Godaddy.  If you login to their account you will see all of these settings.  You can also look at the settings on their computer for SMTP in whichever email client or program they are using.

Let me know if you need more help.


Author Comment

ID: 34202677
steveqwyn - The problem is that the client has the GoDaddy settings on the phone for the pop acct. So far he is able to send mail to all domains except mine.  And, he can receive mail from my domain on the phone, too. Just sending mail to my domain is rejected by "the server".  GoDaddy's server? They're not rejecting my domain on his pc. A big problem. I must be missing something.
LVL 19

Accepted Solution

Kash earned 500 total points
ID: 34205011
check SSL on/off. I have seen this to cause issues.

Expert Comment

ID: 34214115
I would double check the Port settings.

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
owncloud iOS app in Airwatch 4 44
Online App view platform 4 48
iphone 6 18 49
iOS and Fonts 3 31
I recently tried to buy two songs from iTunes on my iPhone 3G.  Both songs errored out and listed in the "Downloads" tab with the error "Download error. Tap to retry."  The problem is that no matter how many times I tried, it failed and returned to …
Are you having trouble connecting or getting your iPhone / Samsung device(s) to sync with Microsoft Exchange Server?   What have you tried?   What haven't you tried?
This video discusses moving either the default database or any database to a new volume.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now