Solved

"Show" ribbon bar group not present in Outlook 2010

Posted on 2010-11-19
8
1,742 Views
Last Modified: 2012-05-10
Hi!

I'm trying to view tracking information in outlook 2010 (with BCM) and following instructions here: http://office.microsoft.com/en-us/outlook-help/add-tracking-to-e-mail-messages-HA010355569.aspx However, I can't find the group called "Show" to view the tracking information.

When I click Customize Ribbon in outlook 2010 options, I can see Show group in the right pane under Main Tabs/Message. However in Ribon itself it's not present...

Anybody can help? Thank you!
0
Comment
Question by:Zaurb
  • 5
  • 3
8 Comments
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34173619
You have to open the message to see the show group....you will not see it in the outlook ribbon
 and then on the Message tab, in the Show group, click Tracking
0
 
LVL 1

Author Comment

by:Zaurb
ID: 34173628
Opened, still not there.
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34173865
0
 
LVL 1

Author Comment

by:Zaurb
ID: 34174329
OK. But how do in this case read receipts work? Where in the message can I see the tracking info saying that my message has been read?
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34175587
0
 
LVL 1

Author Comment

by:Zaurb
ID: 34179171
I've checked the link. What I'm trying to find out is described here: http://www.msoutlook.info/question/342
It just doesn't work in my case. I can't see any Show group even if I have received read receipts.
0
 
LVL 14

Accepted Solution

by:
BigBadWolf_000 earned 250 total points
ID: 34180759
Ok ....
You have to request for a tracking receipt when sending an email...(or globaly) either a Delivery or Read receipt (on the 'Options' tab of your message

Your server needs to have receipts turned on (if Exchange server). If you are using POP3, it depends on theserver you are connecting to.

Assuming the server is accepting request for receipts....

Once you send your message say with 'Request a Delivery Receipt' you should get a reply in your inbox saying Delivered: subject (with a green right arrow as the icon)

If Outlook is set ot auto process or if you manually view and delete the Delivery conformation message...

The message you sent in the 'Sent' folder's icon will change from an envelope to a Tracking icon.

Only the...you will see the Show group and the Tracking button in it.

Hope this helps/



0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34180766
sorry typo...

Only THEN...you will see the Show group and the Tracking button in it.

0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now