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"Show" ribbon bar group not present in Outlook 2010

Posted on 2010-11-19
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Hi!

I'm trying to view tracking information in outlook 2010 (with BCM) and following instructions here: http://office.microsoft.com/en-us/outlook-help/add-tracking-to-e-mail-messages-HA010355569.aspx However, I can't find the group called "Show" to view the tracking information.

When I click Customize Ribbon in outlook 2010 options, I can see Show group in the right pane under Main Tabs/Message. However in Ribon itself it's not present...

Anybody can help? Thank you!
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Question by:Zaurb
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8 Comments
 
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Expert Comment

by:BigBadWolf_000
ID: 34173619
You have to open the message to see the show group....you will not see it in the outlook ribbon
 and then on the Message tab, in the Show group, click Tracking
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by:Zaurb
ID: 34173628
Opened, still not there.
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by:BigBadWolf_000
ID: 34173865
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by:Zaurb
ID: 34174329
OK. But how do in this case read receipts work? Where in the message can I see the tracking info saying that my message has been read?
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Expert Comment

by:BigBadWolf_000
ID: 34175587
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Author Comment

by:Zaurb
ID: 34179171
I've checked the link. What I'm trying to find out is described here: http://www.msoutlook.info/question/342
It just doesn't work in my case. I can't see any Show group even if I have received read receipts.
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Accepted Solution

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BigBadWolf_000 earned 1000 total points
ID: 34180759
Ok ....
You have to request for a tracking receipt when sending an email...(or globaly) either a Delivery or Read receipt (on the 'Options' tab of your message

Your server needs to have receipts turned on (if Exchange server). If you are using POP3, it depends on theserver you are connecting to.

Assuming the server is accepting request for receipts....

Once you send your message say with 'Request a Delivery Receipt' you should get a reply in your inbox saying Delivered: subject (with a green right arrow as the icon)

If Outlook is set ot auto process or if you manually view and delete the Delivery conformation message...

The message you sent in the 'Sent' folder's icon will change from an envelope to a Tracking icon.

Only the...you will see the Show group and the Tracking button in it.

Hope this helps/



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Expert Comment

by:BigBadWolf_000
ID: 34180766
sorry typo...

Only THEN...you will see the Show group and the Tracking button in it.

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