Improve company productivity with a Business Account.Sign Up

x
?
Solved

"Show" ribbon bar group not present in Outlook 2010

Posted on 2010-11-19
8
Medium Priority
?
1,967 Views
Last Modified: 2012-05-10
Hi!

I'm trying to view tracking information in outlook 2010 (with BCM) and following instructions here: http://office.microsoft.com/en-us/outlook-help/add-tracking-to-e-mail-messages-HA010355569.aspx However, I can't find the group called "Show" to view the tracking information.

When I click Customize Ribbon in outlook 2010 options, I can see Show group in the right pane under Main Tabs/Message. However in Ribon itself it's not present...

Anybody can help? Thank you!
0
Comment
Question by:Zaurb
  • 5
  • 3
8 Comments
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34173619
You have to open the message to see the show group....you will not see it in the outlook ribbon
 and then on the Message tab, in the Show group, click Tracking
0
 
LVL 1

Author Comment

by:Zaurb
ID: 34173628
Opened, still not there.
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34173865
0
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

 
LVL 1

Author Comment

by:Zaurb
ID: 34174329
OK. But how do in this case read receipts work? Where in the message can I see the tracking info saying that my message has been read?
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34175587
0
 
LVL 1

Author Comment

by:Zaurb
ID: 34179171
I've checked the link. What I'm trying to find out is described here: http://www.msoutlook.info/question/342
It just doesn't work in my case. I can't see any Show group even if I have received read receipts.
0
 
LVL 14

Accepted Solution

by:
BigBadWolf_000 earned 1000 total points
ID: 34180759
Ok ....
You have to request for a tracking receipt when sending an email...(or globaly) either a Delivery or Read receipt (on the 'Options' tab of your message

Your server needs to have receipts turned on (if Exchange server). If you are using POP3, it depends on theserver you are connecting to.

Assuming the server is accepting request for receipts....

Once you send your message say with 'Request a Delivery Receipt' you should get a reply in your inbox saying Delivered: subject (with a green right arrow as the icon)

If Outlook is set ot auto process or if you manually view and delete the Delivery conformation message...

The message you sent in the 'Sent' folder's icon will change from an envelope to a Tracking icon.

Only the...you will see the Show group and the Tracking button in it.

Hope this helps/



0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34180766
sorry typo...

Only THEN...you will see the Show group and the Tracking button in it.

0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Configure external lookups on for external mail flow on Exchange 2013 and Exchange 2016.
The article is for all the Exchange users seeking smooth and effective EDB to PST conversion. Exchange Server is the most widely used platform for messaging with collaborative sharing, Exchange online, secure working environment, etc.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…

595 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question