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blackberry will not connect to exchange owa but website works

Posted on 2010-11-19
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Last Modified: 2013-03-19
first time i am experiencing something like this.  We run exchange server 2007 in windows server 2008.  we have an ssl certificate on the website.  what happens is when we go to https://mail.company.com/owa from the web browser we have no problems at all logging in.  When I go to setup the account on a blackberry using the blackberry bis website.  i ienter in the same exact address, login info that i do on the website.  the owa website works 100% but sprint.blackberry.com tells me that the server address is not valid? is there any setting for this? anything to do with authentication, and iis settings? i have no clue i have looked everywhere.  I've been snooping around about this issue for about a week now and i'm just mindboggled by this.  I have connected many blackberries to exchange owa and this one tells me that server is invalid when in fact it is.  any ideas ?
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Question by:SLEEPYAL
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by:ThorinO
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Can you run the tests at http://www.testexchangeconnectivity.com and see if there are any errors?
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by:stavros41
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May I ask why you have the blackberries configured this way? BES Express 5 is free and you can still use BIS to activate.
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by:SLEEPYAL
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i don't want to go through the process of installing bes express 5 its timely and the client doesn't want to pay for the man hour time.
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by:dexIT
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If you're connecting through OWA/Exchange method, could be something as simple as HTTP(S) <- which is missing. If it's only happening to one user then you should try removing the account and re-adding it.
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by:SLEEPYAL
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i am entering https and it is not for one user, it is for all users.
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by:SLEEPYAL
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this is me loggied into the owa website for this account this is me loggied into the owa website for this account
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by:SLEEPYAL
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this is sprint telling me that this server is not valid.
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by:ThorinO
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Did you run the tests at http://www.testexchangeconnectivity.com/?

Have you tried putting in the domain like domain\administrator
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by:SLEEPYAL
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i tried putting in the username as domain\username and that doesn't work. i posted images of whats happening.  which tests should i run on that website? http://www.testexchangeconnectivity.com/?
all of them? which particular ones?
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by:ThorinO
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Do the Microsoft Exchange ActiveSync Connectivity Tests  and Microsoft Office Outlook Connectivity Tests
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by:SLEEPYAL
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active synce test results

 ExRCA is testing Exchange ActiveSync.  
  Exchange ActiveSync was tested successfully.
   Test Steps
   Attempting to resolve the host name mail.pemconewarkdental.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: 75.151.180.186
 
 Testing TCP port 443 on host mail.pemconewarkdental.com to ensure it's listening and open.
  The port was opened successfully.
 Testing the SSL certificate to make sure it's valid.
  The certificate passed all validation requirements.
   Test Steps
   Validating the certificate name.
  The certificate name was validated successfully.
   Additional Details
  Host name mail.pemconewarkdental.com was found in the Certificate Subject Common name.
 
 Validating certificate trust for Windows Mobile devices.
  The test passed with some warnings encountered. Please expand the additional details.
   Additional Details
  The certificate is only trusted on Windows Mobile 5.0 with the Messaging and Security Feature Pack and later versions. Windows Mobile 5.0 devices won't be able to sync. Root = E=info@valicert.com, CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network
 
 Testing the certificate date to confirm the certificate is valid.
  Date validation passed. The certificate hasn't expired.
   Additional Details
  The certificate is valid. NotBefore = 11/19/2010 3:57:26 PM, NotAfter = 11/26/2012 2:50:55 PM
 
 
 
 Checking the IIS configuration for client certificate authentication.
  Client certificate authentication wasn't detected.
   Additional Details
  Accept/Require Client Certificates isn't configured.
 
 Testing HTTP Authentication Methods for URL https://mail.pemconewarkdental.com/Microsoft-Server-Activesync/.
  The HTTP authentication methods are correct.
   Additional Details
  ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
 
 An ActiveSync session is being attempted with the server.
  Testing of an Exchange ActiveSync session completed successfully.
   Test Steps
   Attempting to send the OPTIONS command to the server.
  The OPTIONS response was successfully received and is valid.
   Additional Details
  Headers received: Allow: OPTIONS,POST
MS-Server-ActiveSync: 8.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5,12.0,12.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
Public: OPTIONS,POST
Content-Length: 0
Cache-Control: private
Date: Fri, 19 Nov 2010 17:24:36 GMT
Server: Microsoft-IIS/7.0
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET

 
 
 Attempting the FolderSync command on the Exchange ActiveSync session.
  The FolderSync command completed successfully.
   Additional Details
  Number of folders: 16
 
 Attempting the initial sync to the Inbox folder. This initial sync won't return any data.
  The Sync command completed successfully.
   Additional Details
  Status: 1
 
 Attempting to test the GetItemEstimate command for the Inbox folder.
  ExRCA successfully received the GetItemEstimate response from the server.
   Additional Details
  Estimate: 3 messages
 
 
 
 
 
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by:dexIT
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Please provide the results of your ActiveSync Tests. Try to connect without using "\OWA" and Fully Qualified Domain Name and not a prefix, domain.com\user opposed to domain\user
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by:dexIT
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Active Sync appears to be working.
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by:SLEEPYAL
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heres the results of my office outlook anywhere tests

 
 Testing RPC/HTTP connectivity.
  The RPC/HTTP test failed.
   Test Steps
   Attempting to resolve the host name mail.pemconewarkdental.com in DNS.
  The host name resolved successfully.
   Additional Details
  IP addresses returned: 75.151.180.186
 
 Testing TCP port 443 on host mail.pemconewarkdental.com to ensure it's listening and open.
  The port was opened successfully.
 Testing the SSL certificate to make sure it's valid.
  The certificate passed all validation requirements.
   Test Steps
   Validating the certificate name.
  The certificate name was validated successfully.
   Additional Details
  Host name mail.pemconewarkdental.com was found in the Certificate Subject Common name.
 
 Certificate trust is being validated.
  The certificate is trusted and all certificates are present in the chain.
   Additional Details
  The certificate chain has been validated up to a trusted root. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
 
 Testing the certificate date to confirm the certificate is valid.
  Date validation passed. The certificate hasn't expired.
   Additional Details
  The certificate is valid. NotBefore = 11/19/2010 3:57:26 PM, NotAfter = 11/26/2012 2:50:55 PM
 
 
 
 Checking the IIS configuration for client certificate authentication.
  Client certificate authentication wasn't detected.
   Additional Details
  Accept/Require Client Certificates isn't configured.
 
 Testing HTTP Authentication Methods for URL https://mail.pemconewarkdental.com/rpc/rpcproxy.dll.
  The HTTP authentication test failed.
   Additional Details
  A Web exception occurred because an HTTP 404 - NotFound response was received from IIS7.
 
 
 
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by:dexIT
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I had a similar issue to this, this is almost a separate issue all together. As far as Active Sync goes, this should not affect being able to connect to a blackberry or iPhone. I would advise for you to verify the ActiveSync settings under the user's account, delete the account on the BB and retry to create it using the above format, I mentioned.
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by:dexIT
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On EPS, perform a test-outlookwebservices and test-outlookconnectivity and post results please
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by:SLEEPYAL
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what is EPS? i'm sorry it doesn't ring a bell to me.
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by:dexIT
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Exchange Power Shell, you can go to start->all programs->microsoft exchange server->exchange power shell
or open power shell and run add-pssnapin *e2010* followed by the above commands

test-outlookwebservices - http://technet.microsoft.com/en-us/library/bb124509.aspx
test-outlookconnectivity - http://technet.microsoft.com/en-us/library/dd638082.aspx
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by:ITLegal
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I am having the exact same issue (as the opening of this forum) with a Blackberry and Exchange 2010.  Has anyone had further luck with this?
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Accepted Solution

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SLEEPYAL earned 0 total points
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the problem was that the ssl certificate had to be a multiple domain certificate and autodiscover had to be enabled somewhere that is what the problem was supposedly
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Author Closing Comment

by:SLEEPYAL
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done
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by:tango_it
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Could you give more details regarding the ssl settings and autodiscover?
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