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Intermittant internet issues after switching to new Win7 PC

Posted on 2010-11-19
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Last Modified: 2012-05-10
I have a user who recently switched to a new Win7 PC.  

First they reported problems using gotomypc to remotely access the new PC.   gotomypc claims intermittent internet connection at host PC.  

I did a test last night, I had gotomypc, AND logmein open to the computer in question, from the same client.  gotomypc froze and showed the error, all the while, logmein was working fine AND a constant ping on the host to google, was running fine the whole time with times around 20ms.  

The user also just reported that he is having problems with web pages too.  Saying web pages will often take a long time to load, or get hung up.  

Any ideas?




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Question by:Xetroximyn
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5 Comments
 
LVL 6

Expert Comment

by:stavros41
ID: 34174016
Double check your DNS settings on the PC.
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LVL 14

Expert Comment

by:BigBadWolf_000
ID: 34174107
in cmd prompt type
ipconfig /flushdns

post tracert results for following (for website that is slow)
in cmd prompt
tracert www.slowwebsite.com

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LVL 10

Expert Comment

by:moon_blue69
ID: 34174398
set the MTU value to 1500

http://www.windowsreference.com/windows-2000/how-to-manually-set-the-mtu-size-in-windows-xp-2003-2000-vista/

maximum is 1500 set it  to that level and from there if it doesnt work decrement 1 and try its trial and error
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Accepted Solution

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Xetroximyn earned 0 total points
ID: 34177481
It is looking like an issue caused by CA internet security....  I had it installed ONLY for Antispam.  Only the portion with the antispam and firewall were installed, and the firewall was even disabled.   But still seems to have caused problems, cause after uninstalling it -- no problems.
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Author Closing Comment

by:Xetroximyn
ID: 34224637
Other comments did not end up being the solution
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