Clicking "Mailto:" link in Outlook formats recipient email address incorrectly
Posted on 2010-11-19
When I receive a copy of an email that has multiple revisions/forwards/replies in the thead, in the address fields of the previous messages show the senders Display Names and in some cases, their email addresses in <firstname.lastname@example.org> brackets and in other cases, their email addresses in [mailto:email@example.com] brackets. In the first case where the firstname.lastname@example.org is in <greaterthanlessthan> brackets, the mailto: link functions properly and on-click composes a new email message TO email@example.com. Similarly, on a hover-over, the link shows as "mailto:firstname.lastname@example.org". Looking at the email address properties shows the Address Type as "SMTP".
In the second case, where the email@example.com is in [standardbracket] brackets, the mailto: link function appears to contain another nested mailto: so an on-click composes a new email message TO [mailto:firstname.lastname@example.org] and a hover-over shows mailto:[mailto:email@example.com]. When you "Check Names" in this case, the correct address shows in the display name but in the address properties, the E-mail Type shows as "MAILTO". You can choose to change the type to "Internet" and the address type will change to SMTP and the message will be sent correctly.
The problem is that most users do not know that this can even be done, let alone how to do this so does anyone know how to fix or prevent this?
It appears to be only an issue with Outlook 2007. Outlook Web Access Outlook 2010 and Outlook 2003 will not display a mailto: link when the address is formatted with [standardbrackets]. Only Outlook 2007 seems to have the problem.
I have Outlook 2007 SP2 applied.