Solved

Trojan "Spyware protection, Designed to protect"

Posted on 2010-11-19
6
5,877 Views
Last Modified: 2013-12-09
I have a user who has contracted some sort of trojan.  Looks like it modifies defender.exe, and runs a program called "Spyware protection, Designed to protect" and gives the same garbage not letting me open just about anything, saying my computer is infected.  I've run malwarebytes anti-malware on it in safe mode, found something, removed it, but it is still there.  I even attached the HD to another computer and ran MBAM on the entire drive and nothing.  A system restore seems to have put a band-aid on the problem.  Symantec sees that defender is causing problems, but does not detect the virus.    any suggestions?
0
Comment
Question by:Winstink
6 Comments
 
LVL 5

Accepted Solution

by:
frostsystems earned 250 total points
ID: 34175449
From safe mode, run Hitman Pro and then run Combofix. Problem solved.

Hitman Pro is available from www.surfright.nl

Combofix is available from http://www.bleepingcomputer.com/combofix/how-to-use-combofix
0
 
LVL 26

Assisted Solution

by:Thomas Zucker-Scharff
Thomas Zucker-Scharff earned 250 total points
ID: 34175826
If your computer is now functioning properly make sure you delete all old restore points and create a new clean one:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_2209-Removing-protected-System-Restore-files-if-they-have-been-infected.html

BUT ONLY IF YOU HAVE A WORKING REBOOTABLE COMPUTER!

Check out the free version of this little tool, it may help:

http://www.iobit.com/ascdownload-promo.html
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 34182193
For the record, both Malwarebytes & ComboFix should be run in normal mode where Malware are usually the most active.  You can run in safe mode at times when you're unable to reach normal mode.

There is a good 'disinfection guide' here, by rpggamergirl :
http://www.experts-exchange.com/Software/Internet_Email/Anti-Virus/A_1979-THINGS-YOU-NEED-TO-DO-WHEN-YOUR-PC-IS-INFECTED.html

If still unsuccessful, try running an Eset online scan, it has proved to have been effective when other scanners have failed:
http://www.eset.com/online-scanner
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 27

Expert Comment

by:Jonvee
ID: 34182200
You could also try temporarily uninstalling Defender, if not yet tried.   Then re-install Defender & fully update.
0
 
LVL 9

Expert Comment

by:faizbaig
ID: 34182203
Following option may resolve your issue..

-> Right click " Defender.exe" or " "Spyware protection" icon you see on the desktop..etc. and click on "Properties" and click on "Find target" tab and try deleting that ".exe" file via normal mode or safe mode.

&

-> Look for "defender.exe" or "Spyware protection" on startup list and unselect the box if you find one.

0
 
LVL 2

Author Closing Comment

by:Winstink
ID: 34182798
nothing could be run in normal mode, the trojan would not allow anything to run that could allow you find where the virus originates.  combofix found a trojan and removed it.
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

HOW TO REMOTELY CLEAN MEROND.O WITH ESET SILENTLY PROBLEM       If you have the fortunate luck to contract the Merond.O virus on your network, it can be quite troublesome to remove as it propagates to network shares on your network. In my case, the …
Operating system developers such as Microsoft (https://www.microsoft.com) and Apple have made incredible strides in virus protection over the past decade. Operating systems come packaged with built in defensive tools such as virus protection and a f…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now