Solved

Exchange 2007 Exclude voice mail (Avaya) from Journaling

Posted on 2010-11-19
5
1,406 Views
Last Modified: 2012-05-10
Hello,

We have implemented Avaya modular messaging which basically uses Exchange as it storage for voice mail. We have a requirement that all mail is Journaled then archived by Symantec Enterprise Vault. When the Avaya system sends a voice mail to the corresponding users Exchange mailbox that voice mail is journaled, I need to find a way to prevent that from happening so it is not archived. I have tried a number of things;
1. Outlook server side rules on the Journal mailbox.
2. Transport rules (have no effect on Journal receipts)
3. Setting the flag in set-transportconfig to not archive voice mail messages (for MS UM voice mail only)...
4. Spoke with Symantec support to see if anything can be done from the Vault side but they firmly said no it needs to be prevented from being journaled in the first place.

The voice-mail attachment file name is always the same and the sender is allways the same, I even know the message type (ipm.octel.voice.ca)

Does anyone know of a way to prevent these messages from being journaled?

Thanks in advance

golson77
0
Comment
Question by:golson77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 74

Accepted Solution

by:
Glen Knight earned 500 total points
ID: 34178887
I am not familiar with the Avata system however, if it is purely just sending mail to Exchange then it will be journalled if you have journalling enabled because as far as Exchange is concerned it is just another email message.

If you haven't configured unified messaging and setup subscriptions for the Avaya system to have Exchange provide the voicemail functionality then set-transportconfiguration will not help.  Because it's not a unified messaging voicemail and therefore won't be flagged as such.
0
 
LVL 1

Author Comment

by:golson77
ID: 34193867
Thats what I have found as well... so how does exchange know not to journal unified messages.. its got to key on something to identify it. I have little experience with the unified messaging roll, I was thinking that if it was say message type there might be a way to tag the message type of the avaya messages. but you are correct to exchange these are just emails....
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 34831212
Well, A unified messaging email has a Content-Class: voice tag in it, so this is how it wil be aware not to journal it, if it doesn't, never tried to be honest.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35042914
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This video discusses moving either the default database or any database to a new volume.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question