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Exchange 2007 Exclude voice mail (Avaya) from Journaling

Posted on 2010-11-19
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Last Modified: 2012-05-10
Hello,

We have implemented Avaya modular messaging which basically uses Exchange as it storage for voice mail. We have a requirement that all mail is Journaled then archived by Symantec Enterprise Vault. When the Avaya system sends a voice mail to the corresponding users Exchange mailbox that voice mail is journaled, I need to find a way to prevent that from happening so it is not archived. I have tried a number of things;
1. Outlook server side rules on the Journal mailbox.
2. Transport rules (have no effect on Journal receipts)
3. Setting the flag in set-transportconfig to not archive voice mail messages (for MS UM voice mail only)...
4. Spoke with Symantec support to see if anything can be done from the Vault side but they firmly said no it needs to be prevented from being journaled in the first place.

The voice-mail attachment file name is always the same and the sender is allways the same, I even know the message type (ipm.octel.voice.ca)

Does anyone know of a way to prevent these messages from being journaled?

Thanks in advance

golson77
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Question by:golson77
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Glen Knight earned 500 total points
ID: 34178887
I am not familiar with the Avata system however, if it is purely just sending mail to Exchange then it will be journalled if you have journalling enabled because as far as Exchange is concerned it is just another email message.

If you haven't configured unified messaging and setup subscriptions for the Avaya system to have Exchange provide the voicemail functionality then set-transportconfiguration will not help.  Because it's not a unified messaging voicemail and therefore won't be flagged as such.
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by:golson77
ID: 34193867
Thats what I have found as well... so how does exchange know not to journal unified messages.. its got to key on something to identify it. I have little experience with the unified messaging roll, I was thinking that if it was say message type there might be a way to tag the message type of the avaya messages. but you are correct to exchange these are just emails....
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by:Glen Knight
ID: 34831212
Well, A unified messaging email has a Content-Class: voice tag in it, so this is how it wil be aware not to journal it, if it doesn't, never tried to be honest.
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by:Glen Knight
ID: 35042914
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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