We have implemented Avaya modular messaging which basically uses Exchange as it storage for voice mail. We have a requirement that all mail is Journaled then archived by Symantec Enterprise Vault. When the Avaya system sends a voice mail to the corresponding users Exchange mailbox that voice mail is journaled, I need to find a way to prevent that from happening so it is not archived. I have tried a number of things;
1. Outlook server side rules on the Journal mailbox.
2. Transport rules (have no effect on Journal receipts)
3. Setting the flag in set-transportconfig to not archive voice mail messages (for MS UM voice mail only)...
4. Spoke with Symantec support to see if anything can be done from the Vault side but they firmly said no it needs to be prevented from being journaled in the first place.
The voice-mail attachment file name is always the same and the sender is allways the same, I even know the message type (ipm.octel.voice.ca)
Does anyone know of a way to prevent these messages from being journaled?
Thanks in advance