Solved

quickbooks can not open outlook

Posted on 2010-11-19
3
817 Views
Last Modified: 2012-05-10
Hi

I have quickbooks enterprise 2011 retail, i just install office 2007 in all my 4 workstations, i can email invoices from quickbooks from all computers but one, this one shows a message
quickbooks can not open outlook, close microsoft and try again.

I can perfectly use outlook in this computer, somehow this happen maybe by coincidence after i install office 2007, but all the others pcs are working fine, any idea
please help

thanks
0
Comment
Question by:titorober23
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 13

Accepted Solution

by:
notacomputergeek earned 250 total points
ID: 34176038
Have you checked your Event Viewer for Application errors?

Was there a previous version of Outlook on this computer - maybe it didn't get completely removed and QB is still trying to access the older version.
0
 

Author Comment

by:titorober23
ID: 34187686
Yes, there was a previous version, but it was working fine, after i install office 2007, it starts giving thqat problem.
0
 
LVL 13

Assisted Solution

by:notacomputergeek
notacomputergeek earned 250 total points
ID: 34188032
Have a look at this:
http://support.quickbooks.intuit.com/support/pages/knowledgebasearticle/1009202

Also, verify Outlook is the default e-mail program in IE. Go to Tools -> Internet Options -> Programs -> make sure e-mail is set properly.

Another option would be to try another e-mail program in QB, Edit -> Preferences -> Send Forms.

You may need to reinstall QuickBooks.
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question