Solved

Cannot open or save any type of attachments in Outlook XP

Posted on 2010-11-19
5
871 Views
Last Modified: 2012-05-10
I have a client using Exchange 2007 and Outlook XP. Two days ago one user suddenly cannot open or save any type of attachments. Not .jpg, .txt, .doc, .xls, or .pdf. I have cleared out the OutlookSecureTempFolder but that didn't help. I logged into another PC as this user and had the same problem. Today, my client tells me they have 3 other users having this problem now. They can open them if they use OWA. I checked free space in Exchange and the Event logs on their PCs but can't find any clues. They all use Windows XP in Active Directory.

PS.. when trying to open the attachment, we get no error messages. Nothing at all happens. When trying to save it we get the Save As... dialog box, but after clicking Save we get an error saying Outlook cannot save the file.

Any help would be greatly appreciated.

0
Comment
Question by:PhiCon_Tech
  • 3
5 Comments
 
LVL 5

Accepted Solution

by:
Erk333 earned 500 total points
ID: 34176142
Check this other EE thread:

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_23579798.html

there have also been some that claim Google Desktop was the culprit
0
 
LVL 4

Expert Comment

by:Andre412
ID: 34176227
run the standard tests against the mailstore.

check integrity, using isinteg, and run a defrag against the store. It sounds like there is some mailstore corruption going on.

lookup the use of both isinteg and eseutil, read thoroughly before use and any problems let me know, i have a step by step guide.

http://support.microsoft.com/kb/192185
http://support.microsoft.com/kb/328804
0
 

Author Comment

by:PhiCon_Tech
ID: 34176541
Abdre412: Thank you for the suggestions. I'll do that over the weekend and report back asap.

Erk333: Than you for the suggestion, but none of them have Google Desktop installed and we don't use Groupware.
0
 

Author Comment

by:PhiCon_Tech
ID: 34208647
Update:

 I found out what the problem is. We use Symantec Endpoint PRrtection v11.0.4202.75, with managed clients of the same version. I recently discovered that the outlook scanner was not enabled in the policies on the Protection Manager so I enabled it. I discoverd today that if I disable that add-in in Outlook the attachments behave normally. So for now I guess I will be disabling the add-in until I can get the MR2 update installed on the PRotection manager and pushed out to the clients.

I wasn't able to run an off-line defrag of Exchange due to lack of disk space. Looks like I have more after-hours work ahead of me....
0
 

Author Closing Comment

by:PhiCon_Tech
ID: 34366312
Thank you Erk333 and Abdre412 for your suggestions.( Sorry for the delay in grading the solutions). I selected Erk333's suggestion as a partial solution because it lead me (indirectly) to the resolution. Thank you both again.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now