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No emails from Operations Manager 2007 R2

Posted on 2010-11-19
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Last Modified: 2012-05-10
For the life of me, I can not figure out why I am not getting email alerts from my Operations Manager 2007 R2.

Under Notifications I've setup the Channel (my email server), myself as a Subscriber, and several Subscriptions (one of which should alert any any/all alerts).  

I also configured a Run As Windows account and tied it to the "Notification Account" profile.  I don't have the link right now, but I followed the steps in the Microsoft support site that creates a test Task and tests the email generation.

There are no errors in the Event Viewer or alerts in the MOM.
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Question by:BartowIT
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7 Comments
 

Author Comment

by:BartowIT
ID: 34191318
Nobody?
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Expert Comment

by:wwwally
ID: 34191429
here is a end to end configuration of mail notifications with SCOM 2007 R2.
http://contoso.se/blog/?p=132
Can't go wrong on with this guide!
Regards,
Walter
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Author Comment

by:BartowIT
ID: 34191457
Unfortunately, the guide was written for Ops Manager 2007 back in January of 2007.  I have R2 and somethings, namely notifications, have changed.  I adapated what I could to that guide and still no emials.
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Expert Comment

by:wwwally
ID: 34192297
I've wrote an article on how to twitter with opsmgr but also show how notification are setup and in which order so have a look and see if you use the same order and locations for accounts.
http://systemcenterdynamics.wordpress.com/2010/06/30/twitter-you-alerts-with-scom-2007-r2.
Regards,
Walter
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Accepted Solution

by:
BartowIT earned 0 total points
ID: 34252276
I finally found the solutions, and it's a face-to-palm / too smart for your own good Microsoft.

When creating a new subscriber, the wizard AUTOMATICALLY fills in the Delivery Address box with the username and the FQDN of server listed in the Channel Type.

In other words, when I created the Email channel, the FQDN is server.branch.contoso.com.  The new subscriber wizard appended "branch.contoso.com" to my username even though my email address doesn't have "branch" in the domain.

Bad (default) = user@branch.contoso.com
Good (not default) = user@contoso.com

 screen shot
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Author Comment

by:BartowIT
ID: 34252287
No comment.
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Author Closing Comment

by:BartowIT
ID: 34281141
None
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