Solved

Adobe Acrobat 9 Uninstall

Posted on 2010-11-19
13
482 Views
Last Modified: 2012-05-10
Acrobat crashed shortly after it had been used and said the license service was not running.  Licensing service wouldn't start.  Uninstalled and reinstalled.  Then would not run at all.  Error Patch package could not be found.  Verify that the patch exisits and is a valid windows installer package.  Not will not uninstall or reinstall.  Help
0
Comment
Question by:ssharril
  • 6
  • 3
  • 2
  • +2
13 Comments
 
LVL 14

Expert Comment

by:leoahmad
ID: 34177925
have you checked the installer at some other machine, could be some virus infection.

0
 

Author Comment

by:ssharril
ID: 34178127
No I have not,.  I will check for viruses and  check the installer at another machine.
0
 
LVL 14

Expert Comment

by:leoahmad
ID: 34178140
then the only thing I would say is OS is causing the problem, reinstall it.
0
 

Author Comment

by:ssharril
ID: 34180579
I can install on other computers with the same installation files, I can install other things on this computer that use an msi package.  It is just royally messed up.  I am planning to try to uninstall it manually with instructions found under another question having to do with Acrobat 8.  Acrobat 9 can't be that different.  If you have instructions for manually removing Acrobat 9 Standard specifically, I would be really happy to get them.  Thanks
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 34180618
To uninstall Acrobat 9.1 in Windows
Launch the Control Panel and from it select Add or Remove Programs.
From the list of applications that appears, highlight Adobe Acrobat 9 and press the Change/Remove button.
The Acrobat 9 Application Maintenance dialog appears. Press the Next button and then select Remove to remove Acrobat 9 (and the Acrobat 9.1 patch).

Those instructions were found here>
Adobe Reader and Acrobat 9.1 Release Notes:
http://kb2.adobe.com/cps/408/kb408814.html
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 34180658
Another option may be to try and repair your Acrobat 9 Installation, as described here:
http://www.ehow.co.uk/how_7433481_repair-acrobat-9-installation.html
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:ssharril
ID: 34180929
Jonvee,  I had already tried to uninstall with add remove programs and it will not work.  Says the package is not found or not a good msi file.  The link in the 2nd email doesn't work.  Thanks for the try anyway.
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 34181024
Another possible option may be to try uninstalling it with Revo Uninstaller Pro, but i'm not sure if this has ever been tried, or whether it will be successful ...
http://www.revouninstaller.com/
0
 

Author Comment

by:ssharril
ID: 34181777
Nice thought, but revouinstaller doesn't see Acrobat 9.00 so that is out.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 34181792
Any chance you have a Restore Point you could go back to, to retry the removal?
0
 
LVL 29

Accepted Solution

by:
Sudeep Sharma earned 500 total points
ID: 34191608
hi ssharril,

In revo uninstaller you have force uninstall option, once you click that it would ask for the executable. If you have the Acrobat.exe in Progam files\Acrobat\ then give it that executable and it would uninstall it further.

I hope that would work for you.

Sudeep
0
 

Author Comment

by:ssharril
ID: 34193635
Thanks, I had not been successful in finding the .exe before, because I could not get it out of just Program Files.  I have now.  It scanned and found lots of errors in the registry related to the acrobat.  I can't afford to have to rebuild if it messes the computer up until the end of the week.  I will try it then and probably award you the points.  I had not found revo uninstaller.  Thanks
0
 

Author Closing Comment

by:ssharril
ID: 34273428
This did not totally fix the problem, but I was able to edit the remainder out of the registry manually.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
different catridges 8 90
VBA to convert PDF to EXCEL without using external software? 19 1,111
Adobe PDF link to folder 5 54
Best practices power settings GPO Win 10 4 83
Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe INTRODUCTION This Article is a follow-up to the Article entitled How To Rename-Move a Batch of PDF Files Based o…
Have you ever come up with a need of emailing only few pages of PDF file to one of yourfriend or colleague, instead of whole Adobe file? If yes, then surely you have face problems in doing that! Read this section as I have suggested multiple solutio…
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now