HugoRoy
asked on
Problem installing sp1 on exchange 2010
Hi everyone
i have an win server 2008 r2 and exchange 2010 ru4 installed.
I try to install the sp1 off exchange, but the installation always hang at the prerequis check at hub transport with the error "problem hapend when acces he registry access, this could happend if the remote regisrty service is stopped, or if you have a network problem or NetBios TCP/IP service stopped."
All my services is started and outlook work find so I think my network is good
someone have an idea??
thanks
i have an win server 2008 r2 and exchange 2010 ru4 installed.
I try to install the sp1 off exchange, but the installation always hang at the prerequis check at hub transport with the error "problem hapend when acces he registry access, this could happend if the remote regisrty service is stopped, or if you have a network problem or NetBios TCP/IP service stopped."
All my services is started and outlook work find so I think my network is good
someone have an idea??
thanks
ASKER
thank to help me
i made a reboot and try to reinstall
in the event viewer, theres no error
in the log file is the same error i describe before (Maybe it's not he exact word for the error because my server is in french and i need to translate for you)
[11-20-2010 15:36:53.0980] [1] Les paramètres de la session Active Directory pour 'Get-ProcessModule' sont les suivants : Afficher la forêt entière : 'True', Configuration du contrôleur de domaine : « yoda.sirsolutions.net », Catalogue global préféré : « yoda.sirsolutions.net », Contrôleurs de domaine préférés : « { yoda.sirsolutions.net } »
[11-20-2010 15:36:53.0980] [1] Beginning processing Get-ProcessModule -ProcessId:'568'
[11-20-2010 15:36:53.0980] [1] Ending processing Get-ProcessModule
[11-20-2010 15:36:53.0980] [1] Les paramètres de la session Active Directory pour 'Get-ProcessModule' sont les suivants : Afficher la forêt entière : 'True', Configuration du contrôleur de domaine : « yoda.sirsolutions.net », Catalogue global préféré : « yoda.sirsolutions.net », Contrôleurs de domaine préférés : « { yoda.sirsolutions.net } »
[11-20-2010 15:36:53.0980] [1] Beginning processing Get-ProcessModule -ProcessId:'5992'
[11-20-2010 15:36:53.0980] [1] Ending processing Get-ProcessModule
[11-20-2010 15:36:55.0321] [1] Les paramètres de la session Active Directory pour 'Get-ExchangeServer' sont les suivants : Afficher la forêt entière : 'True', Configuration du contrôleur de domaine : « yoda.sirsolutions.net », Catalogue global préféré : « yoda.sirsolutions.net », Contrôleurs de domaine préférés : « { yoda.sirsolutions.net } »
[11-20-2010 15:36:55.0321] [1] Beginning processing Get-ExchangeServer -Identity:'TATOOINE'
[11-20-2010 15:36:55.0321] [1] Searching objects "TATOOINE" of type "Server" under the root "$null".
[11-20-2010 15:36:55.0321] [1] Previous operation run on domain controller 'yoda.sirsolutions.net'.
[11-20-2010 15:36:55.0321] [1] Previous operation run on domain controller 'yoda.sirsolutions.net'.
[11-20-2010 15:36:55.0321] [1] Preparing to output objects. The maximum size of the result set is "unlimited".
[11-20-2010 15:36:55.0336] [1] Ending processing Get-ExchangeServer
[11-20-2010 15:36:55.0711] [1] [REQUIRED] Un problème est survenu lors de l'accès au Registre sur cet ordinateur. Cela peut se produire si le service Registre distant n'est pas exécuté. Cela peut aussi indiquer un problème réseau, ou que le service Assistance NetBIOS TCP/IP n'est pas exécuté.
[11-20-2010 15:36:55.0711] [1] Ending processing test-setuphealth
i made a reboot and try to reinstall
in the event viewer, theres no error
in the log file is the same error i describe before (Maybe it's not he exact word for the error because my server is in french and i need to translate for you)
[11-20-2010 15:36:53.0980] [1] Les paramètres de la session Active Directory pour 'Get-ProcessModule' sont les suivants : Afficher la forêt entière : 'True', Configuration du contrôleur de domaine : « yoda.sirsolutions.net », Catalogue global préféré : « yoda.sirsolutions.net », Contrôleurs de domaine préférés : « { yoda.sirsolutions.net } »
[11-20-2010 15:36:53.0980] [1] Beginning processing Get-ProcessModule -ProcessId:'568'
[11-20-2010 15:36:53.0980] [1] Ending processing Get-ProcessModule
[11-20-2010 15:36:53.0980] [1] Les paramètres de la session Active Directory pour 'Get-ProcessModule' sont les suivants : Afficher la forêt entière : 'True', Configuration du contrôleur de domaine : « yoda.sirsolutions.net », Catalogue global préféré : « yoda.sirsolutions.net », Contrôleurs de domaine préférés : « { yoda.sirsolutions.net } »
[11-20-2010 15:36:53.0980] [1] Beginning processing Get-ProcessModule -ProcessId:'5992'
[11-20-2010 15:36:53.0980] [1] Ending processing Get-ProcessModule
[11-20-2010 15:36:55.0321] [1] Les paramètres de la session Active Directory pour 'Get-ExchangeServer' sont les suivants : Afficher la forêt entière : 'True', Configuration du contrôleur de domaine : « yoda.sirsolutions.net », Catalogue global préféré : « yoda.sirsolutions.net », Contrôleurs de domaine préférés : « { yoda.sirsolutions.net } »
[11-20-2010 15:36:55.0321] [1] Beginning processing Get-ExchangeServer -Identity:'TATOOINE'
[11-20-2010 15:36:55.0321] [1] Searching objects "TATOOINE" of type "Server" under the root "$null".
[11-20-2010 15:36:55.0321] [1] Previous operation run on domain controller 'yoda.sirsolutions.net'.
[11-20-2010 15:36:55.0321] [1] Previous operation run on domain controller 'yoda.sirsolutions.net'.
[11-20-2010 15:36:55.0321] [1] Preparing to output objects. The maximum size of the result set is "unlimited".
[11-20-2010 15:36:55.0336] [1] Ending processing Get-ExchangeServer
[11-20-2010 15:36:55.0711] [1] [REQUIRED] Un problème est survenu lors de l'accès au Registre sur cet ordinateur. Cela peut se produire si le service Registre distant n'est pas exécuté. Cela peut aussi indiquer un problème réseau, ou que le service Assistance NetBIOS TCP/IP n'est pas exécuté.
[11-20-2010 15:36:55.0711] [1] Ending processing test-setuphealth
The account that you have logged in as, is it the same account that you used to Install Exchange 2010 on the Box.
If not use the same account and try to install it again.
If not use the same account and try to install it again.
ASKER
Yes its the same users, I only have 1 user on my server
Check the Network Binding order for your NIC Cards.
Also try running a DCDiag on the Exchange Server.
You would probably try rebooting the Domain Controller and the Exchange Server and then try installing again.
Also try running a DCDiag on the Exchange Server.
You would probably try rebooting the Domain Controller and the Exchange Server and then try installing again.
ASKER
The network is ok because my exchange server work, all the mail flow is good.
but It's a good idea to reboot my DC,
Sometime we try too hard and we forget the basis tricks
I will try to reboot the DC probably tonight and i give you some news tomorow
but It's a good idea to reboot my DC,
Sometime we try too hard and we forget the basis tricks
I will try to reboot the DC probably tonight and i give you some news tomorow
ASKER
I tried to reboot my DC and i got the same error :(
any other idea??
any other idea??
Could you tell me how Many NIC Cards are there on the Exchange Server.
This includes both the Active and Disabled NIC.
IF you have more than one NIC Card then we will have to check the NIC Card Binding order and keep the Active NIC on Top of the Binding Order.
This includes both the Active and Disabled NIC.
IF you have more than one NIC Card then we will have to check the NIC Card Binding order and keep the Active NIC on Top of the Binding Order.
ASKER
Ok I have 2 NIC Card, I change the order of the binding to put the NIC card on the same network of my DC in first.
I use my other NIC card for the OWA in the DMZ network.
I can't restart my server for now, but i still got the same message error.
I will try to reboot my server tonight
I use my other NIC card for the OWA in the DMZ network.
I can't restart my server for now, but i still got the same message error.
I will try to reboot my server tonight
SOLUTION
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ASKER
Thanks for your help I really appreciate
So the DCDiag give some error i will try to translate for you
Démarrage du test : SysVolCheck
......................... Le test SysVolCheck
de YODA a échoué
Démarrage du test : NCSecDesc
L'erreur AUTORITE NT\ENTERPRISE DOMAIN CONTROLLERS n'a pas
Replicating Directory Changes In Filtered Set
de droits d'accès pour le contexte de nommage :
DC=ForestDnsZones,DC=sirso lutions,DC =net
L'erreur AUTORITE NT\ENTERPRISE DOMAIN CONTROLLERS n'a pas
Replicating Directory Changes In Filtered Set
de droits d'accès pour le contexte de nommage :
DC=DomainDnsZones,DC=sirso lutions,DC =net
L'erreur SIRSOLUTIONS\Domain Controllers n'a pas
Replicating Directory Changes All
de droits d'accès pour le contexte de nommage :
DC=sirsolutions,DC=net
......................... Le test NCSecDesc
de YODA a échoué
Démarrage du test : Services
Type de service non valide : RpcSs sur YODA, valeur actuelle
WIN32_OWN_PROCESS, valeur attendue WIN32_SHARE_PROCESS
......................... Le test Services
de YODA a échoué
Démarrage du test : SystemLog
Un événement d'erreur s'est produit. ID de l'événement : 0xC000001A
Temps généré : 11/23/2010 08:38:37
(Impossible de récupérer la chaîne d'événement (journal des
événements : System) ; erreur 0x7e)
......................... Le test SystemLog
de YODA a échoué
Id 2080
Processus MAD.EXE (PID=4560). Le fournisseur Exchange Active Directory a découvert les serveurs suivants qui présentent les caractéristiques suivantes :
(Nom du serveur | Rôles | Activé | Accessibilité | Synchronisé | Compatible GC | PDC | Droit SACL | Données critiques| Accès réseau | Version SE)
Dans le site :
yoda.sirsolutions.net CDG 1 7 7 1 0 1 1 7 1
obiwan.sirsolutions.net CDG 1 7 7 1 0 1 1 7 1
Hors site :
mustafar.sirsolutions.net CDG 1 7 7 1 0 1 1 7 1
So the DCDiag give some error i will try to translate for you
Démarrage du test : SysVolCheck
......................... Le test SysVolCheck
de YODA a échoué
Démarrage du test : NCSecDesc
L'erreur AUTORITE NT\ENTERPRISE DOMAIN CONTROLLERS n'a pas
Replicating Directory Changes In Filtered Set
de droits d'accès pour le contexte de nommage :
DC=ForestDnsZones,DC=sirso
L'erreur AUTORITE NT\ENTERPRISE DOMAIN CONTROLLERS n'a pas
Replicating Directory Changes In Filtered Set
de droits d'accès pour le contexte de nommage :
DC=DomainDnsZones,DC=sirso
L'erreur SIRSOLUTIONS\Domain Controllers n'a pas
Replicating Directory Changes All
de droits d'accès pour le contexte de nommage :
DC=sirsolutions,DC=net
......................... Le test NCSecDesc
de YODA a échoué
Démarrage du test : Services
Type de service non valide : RpcSs sur YODA, valeur actuelle
WIN32_OWN_PROCESS, valeur attendue WIN32_SHARE_PROCESS
......................... Le test Services
de YODA a échoué
Démarrage du test : SystemLog
Un événement d'erreur s'est produit. ID de l'événement : 0xC000001A
Temps généré : 11/23/2010 08:38:37
(Impossible de récupérer la chaîne d'événement (journal des
événements : System) ; erreur 0x7e)
......................... Le test SystemLog
de YODA a échoué
Id 2080
Processus MAD.EXE (PID=4560). Le fournisseur Exchange Active Directory a découvert les serveurs suivants qui présentent les caractéristiques suivantes :
(Nom du serveur | Rôles | Activé | Accessibilité | Synchronisé | Compatible GC | PDC | Droit SACL | Données critiques| Accès réseau | Version SE)
Dans le site :
yoda.sirsolutions.net CDG 1 7 7 1 0 1 1 7 1
obiwan.sirsolutions.net CDG 1 7 7 1 0 1 1 7 1
Hors site :
mustafar.sirsolutions.net CDG 1 7 7 1 0 1 1 7 1
It is hard to read the DCdiag report. :)
But then the Event ID 2080 Looks Clean.
Try doing the following.
Open the Command Prompt in Elevated Mode.
Then try running the setup.com /preparedomain
Even though the chances are that it might fail we are expecting an error message with something to work on.
Note:- Run this command after production hours so that it would not affect production.
ASKER
I run the setup /preparedomain and everythings gone fine
nothing in the event viewer
the exchange log file look good too
but i still got the same error when i try to install the sp1 :(
nothing in the event viewer
the exchange log file look good too
but i still got the same error when i try to install the sp1 :(
It has to be with the NIC Cards on the Exchange Server.
Since you have corrected the Binding order lets check other things.
On the NIC Card on the Exchange Server. Select the NIC Card pointing to the DC.
Check the following and make sure it is selected.
Client for Microsoft Networks.
File and Printer Sharing for Microsoft Networks.
Link-Layer Topology Discovery Mapper I/O Driver.
Link-Layer Topology Discovery Responder
Since you have corrected the Binding order lets check other things.
On the NIC Card on the Exchange Server. Select the NIC Card pointing to the DC.
Check the following and make sure it is selected.
Client for Microsoft Networks.
File and Printer Sharing for Microsoft Networks.
Link-Layer Topology Discovery Mapper I/O Driver.
Link-Layer Topology Discovery Responder
SOLUTION
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ASKER
Every service was already running and all the option of the NIC card was there too
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ASKER
Sorry for the long time i take to answer.
Ok I'M sure my network Discovery and the file sharing is enable
the card look good
Ok I'M sure my network Discovery and the file sharing is enable
the card look good
Hey @HugoRoy.
Any update on the Issue.
This is one strange Issue.
ASKER
I will have some news this afternoon, I called a consultant to help me, he come this morning
ASKER
Hi sorry for the time a take to write the answer.
We find the problem. its all about the autodiscover.
my OAB, My away manager, My SP1 issue and the property of my server issue. Everithing work BUT.
the way we do it is not ok.
The autodiscover look for owa.sirsolutions.com, but it's my external domain name. I have to change that so he look for owa.sirsolutions.net
My internal domain is sirsolutions.net
You know how i can do that??
thanks
Martin
We find the problem. its all about the autodiscover.
my OAB, My away manager, My SP1 issue and the property of my server issue. Everithing work BUT.
the way we do it is not ok.
The autodiscover look for owa.sirsolutions.com, but it's my external domain name. I have to change that so he look for owa.sirsolutions.net
My internal domain is sirsolutions.net
You know how i can do that??
thanks
Martin
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ASKER
ok i did that, the testing configuration when i right click + ctrl work fine
but the OAB and The Away manager don't work
but the OAB and The Away manager don't work
When you manually try to Download the Offline Address Book do you get any error message.
ASKER
what you mean by manually??
If it's by tab tools - Send/receive - Download the adresse book
It's not working
If it's by tab tools - Send/receive - Download the adresse book
It's not working
Yes that is right.
That is how we manually Download the OAB.
When you choose the Download the Address Book does it give any error message.
ASKER
No error
Just try downloading for about 10 minutes now
Just try downloading for about 10 minutes now
ASKER
do you think i have to use this command
AutoDiscoverSiteScope
AutoDiscoverSiteScope
If you have Multiple Sites then you can set the AutoDiscoverSiteScope Attribute.
ASKER
no i have only one site
but i still can't get my adresse book
but i still can't get my adresse book
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ASKER
Ok i made the Cmd you ask me
If i understand you want i take a look for the ExternalUrl for the OAB if it's the samething i put for the Cmd Set-ClientAccessServer -identity <servername> -AutodiscoverServiceIntern alUri https://owa.sirsolutions.net
/autodiscover/autodiscover .xml
Those address is different so you want i change the internal address of the oab???
Thanks
Exchange it's a new world for me and i learn a lot. Thanks again for your help
If i understand you want i take a look for the ExternalUrl for the OAB if it's the samething i put for the Cmd Set-ClientAccessServer -identity <servername> -AutodiscoverServiceIntern
/autodiscover/autodiscover
Those address is different so you want i change the internal address of the oab???
Thanks
Exchange it's a new world for me and i learn a lot. Thanks again for your help
SOLUTION
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Could you post the Internal URL here for what you got with the OabVirtualDirectory.
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ASKER
Set-ClientAccessServer -identity <servername> -AutodiscoverServiceIntern alUri https://tatooine.sirsolutions.net/autodiscover/autodiscover.xml
[PS] C:\>Get-OabVirtualDirector y | fl
RunspaceId : 5943d408-bb26-480f-8f78-bd ddb331004c
Name : OAB (Default Web Site)
PollInterval : 480
OfflineAddressBooks : {\Default Offline Address List}
RequireSSL : True
BasicAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://tatooine.sirsolution s.net/W3SV C/1/ROOT/O AB
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OA B
ExtendedProtectionTokenChe cking : None
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : TATOOINE
InternalUrl : https://tatooine.sirsolutions.com/oab
InternalAuthenticationMeth ods : {WindowsIntegrated}
ExternalUrl : https://owa.sirsolutions.com/oab
ExternalAuthenticationMeth ods : {WindowsIntegrated}
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=OAB (Default Web Site),CN=HTTP,CN=Protocols ,CN=TATOOI NE,CN=Serv ers,CN=Exc hange Adm
inistrative Group (FYDIBOHF23SPDLT),CN=Admin istrative Groups,CN=SIR,CN=Microsoft Exch
ange,CN=Services,CN=Config uration,DC =sirsoluti ons,DC=net
Identity : TATOOINE\OAB (Default Web Site)
ObjectCategory : sirsolutions.net/Configura tion/Schem a/ms-Exch- OAB-Virtua l-Director y
ObjectClass : {top, msExchVirtualDirectory, msExchOABVirtualDirectory}
WhenChanged : 2010-12-10 19:01:26
WhenCreated : 2010-10-29 19:09:36
WhenChangedUTC : 2010-12-11 00:01:26
WhenCreatedUTC : 2010-10-29 23:09:36
OrganizationId :
OriginatingServer : obiwan.sirsolutions.net
IsValid : True
[PS] C:\>Get-OfflineAddressBook |fl *DistributionEnabled*
PublicFolderDistributionEn abled : True
GlobalWebDistributionEnabl ed : False
WebDistributionEnabled : True
PublicFolderDistributionEn abled : True
GlobalWebDistributionEnabl ed : False
WebDistributionEnabled : False
[PS] C:\>Get-OabVirtualDirector
RunspaceId : 5943d408-bb26-480f-8f78-bd
Name : OAB (Default Web Site)
PollInterval : 480
OfflineAddressBooks : {\Default Offline Address List}
RequireSSL : True
BasicAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://tatooine.sirsolution
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OA
ExtendedProtectionTokenChe
ExtendedProtectionFlags : {}
ExtendedProtectionSPNList : {}
Server : TATOOINE
InternalUrl : https://tatooine.sirsolutions.com/oab
InternalAuthenticationMeth
ExternalUrl : https://owa.sirsolutions.com/oab
ExternalAuthenticationMeth
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=OAB (Default Web Site),CN=HTTP,CN=Protocols
inistrative Group (FYDIBOHF23SPDLT),CN=Admin
ange,CN=Services,CN=Config
Identity : TATOOINE\OAB (Default Web Site)
ObjectCategory : sirsolutions.net/Configura
ObjectClass : {top, msExchVirtualDirectory, msExchOABVirtualDirectory}
WhenChanged : 2010-12-10 19:01:26
WhenCreated : 2010-10-29 19:09:36
WhenChangedUTC : 2010-12-11 00:01:26
WhenCreatedUTC : 2010-10-29 23:09:36
OrganizationId :
OriginatingServer : obiwan.sirsolutions.net
IsValid : True
[PS] C:\>Get-OfflineAddressBook
PublicFolderDistributionEn
GlobalWebDistributionEnabl
WebDistributionEnabled : True
PublicFolderDistributionEn
GlobalWebDistributionEnabl
WebDistributionEnabled : False
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ASKER
i will give you some new tomorow because i can't make change on my server for now. Thanks
ASKER
this thread was very helpful for me
Check with the Setup Log.
See what errors it comes up with.
Have you also tried to reboot the Server and tried installing again.
Also check with the Event Viewer and see what errors it gives when the installation Fails.