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CD-Rom drive not working on Windows 2003 Server

Posted on 2010-11-20
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Last Modified: 2012-05-10
On my Dell server, no matter what cd-rom drive I put into it, the cd-rom drive shows up in the device manager with a yellow exclamation point.  I have tried four cd-rom drives and each one gets the same result.  The drives work if you boot from them, so it's not a hardware problem.  The drives also work in other machines.  I cannot find drivers for the drives.
the drive that came with the server says Model: GSA-H53N.
I have also tried putting two drives in at once, making one a slave, but then they just both show up in device manager with an exclamation point.
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Question by:a1electric
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by:Lee W, MVP
ID: 34180672
The drives themselves are almost certainly not having problems.  It is FAR more likely you are having CONTROLLER issues - that which connects the drive to the rest of the system.  (You'll virtually never find a driver for an actual CD-ROM drive - just for the controller).  Try to download updated controller/chipset drivers from Dell's web site.  And of course, it's possible the controller itself has gone bad (in which case, try a USB CD-ROM).
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by:PowerEdgeTech
ID: 34180676
What Dell servers is this?
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Expert Comment

by:rameshnanjundaiah
ID: 34180701
Leew is right. It seems to be problem with the driver. Updating the driver from Dell site should solve this issue.
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moon_blue69 earned 500 total points
ID: 34180944
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by:johnb6767
ID: 34181799
Manually remove a Hardware Device and its Drivers from Windows [x]
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_852-Manually-remove-a-Hardware-Device-and-its-Drivers-from-Windows.html

Classic version of the problem, might not apply, but worth a mention anyway......

Your CD or DVD drive can't read or write media
http://support.microsoft.com/gp/cd_dvd_drive_problems

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by:johnb6767
ID: 34181801
Oh, I posted the article to offfer tips on manually removing the devices form the registry, and supporting files, so they can be reinstalled....
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Author Comment

by:a1electric
ID: 34185059
I think I will give the USB drive a try....I'll keep you updated.
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Author Comment

by:a1electric
ID: 34198050
Nope, the USB drive has the same issue - shows up in the device manager with an exclamation point.
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Author Comment

by:a1electric
ID: 34198096
In device manager under the properties of the cd-rom drive is this:

"Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"
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Author Closing Comment

by:a1electric
ID: 34198171
Although there was no LowerFilter, deleting the UpperFilter fixed the problem
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