Solved

CD-Rom drive not working on Windows 2003 Server

Posted on 2010-11-20
10
423 Views
Last Modified: 2012-05-10
On my Dell server, no matter what cd-rom drive I put into it, the cd-rom drive shows up in the device manager with a yellow exclamation point.  I have tried four cd-rom drives and each one gets the same result.  The drives work if you boot from them, so it's not a hardware problem.  The drives also work in other machines.  I cannot find drivers for the drives.
the drive that came with the server says Model: GSA-H53N.
I have also tried putting two drives in at once, making one a slave, but then they just both show up in device manager with an exclamation point.
0
Comment
Question by:a1electric
10 Comments
 
LVL 95

Expert Comment

by:Lee W, MVP
Comment Utility
The drives themselves are almost certainly not having problems.  It is FAR more likely you are having CONTROLLER issues - that which connects the drive to the rest of the system.  (You'll virtually never find a driver for an actual CD-ROM drive - just for the controller).  Try to download updated controller/chipset drivers from Dell's web site.  And of course, it's possible the controller itself has gone bad (in which case, try a USB CD-ROM).
0
 
LVL 32

Expert Comment

by:PowerEdgeTech
Comment Utility
What Dell servers is this?
0
 

Expert Comment

by:rameshnanjundaiah
Comment Utility
Leew is right. It seems to be problem with the driver. Updating the driver from Dell site should solve this issue.
0
 
LVL 10

Accepted Solution

by:
moon_blue69 earned 500 total points
Comment Utility
0
 
LVL 66

Expert Comment

by:johnb6767
Comment Utility
Manually remove a Hardware Device and its Drivers from Windows [x]
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_852-Manually-remove-a-Hardware-Device-and-its-Drivers-from-Windows.html

Classic version of the problem, might not apply, but worth a mention anyway......

Your CD or DVD drive can't read or write media
http://support.microsoft.com/gp/cd_dvd_drive_problems

0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 66

Expert Comment

by:johnb6767
Comment Utility
Oh, I posted the article to offfer tips on manually removing the devices form the registry, and supporting files, so they can be reinstalled....
0
 

Author Comment

by:a1electric
Comment Utility
I think I will give the USB drive a try....I'll keep you updated.
0
 

Author Comment

by:a1electric
Comment Utility
Nope, the USB drive has the same issue - shows up in the device manager with an exclamation point.
0
 

Author Comment

by:a1electric
Comment Utility
In device manager under the properties of the cd-rom drive is this:

"Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"
0
 

Author Closing Comment

by:a1electric
Comment Utility
Although there was no LowerFilter, deleting the UpperFilter fixed the problem
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Join & Write a Comment

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration, of the HP EVA 4400 SAN Storage. The name , IP and the WWN ID’s used here are not the real ones. ABOUT THE STORAGE For most of you reading this, you …
More or less everybody in the IT market understands the basics of Networking, however when we start talking about Storage Networks, things get a bit dizzier, and this is where I would like to help.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now