CD-Rom drive not working on Windows 2003 Server
On my Dell server, no matter what cd-rom drive I put into it, the cd-rom drive shows up in the device manager with a yellow exclamation point. I have tried four cd-rom drives and each one gets the same result. The drives work if you boot from them, so it's not a hardware problem. The drives also work in other machines. I cannot find drivers for the drives.
the drive that came with the server says Model: GSA-H53N.
I have also tried putting two drives in at once, making one a slave, but then they just both show up in device manager with an exclamation point.
the drive that came with the server says Model: GSA-H53N.
I have also tried putting two drives in at once, making one a slave, but then they just both show up in device manager with an exclamation point.
Lee W, MVP
The drives themselves are almost certainly not having problems. It is FAR more likely you are having CONTROLLER issues - that which connects the drive to the rest of the system. (You'll virtually never find a driver for an actual CD-ROM drive - just for the controller). Try to download updated controller/chipset drivers from Dell's web site. And of course, it's possible the controller itself has gone bad (in which case, try a USB CD-ROM).
What Dell servers is this?
Leew is right. It seems to be problem with the driver. Updating the driver from Dell site should solve this issue.
ASKER CERTIFIED SOLUTION
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Manually remove a Hardware Device and its Drivers from Windows [x]
https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_852-Manually-remove-a-Hardware-Device-and-its-Drivers-from-Windows.html
Classic version of the problem, might not apply, but worth a mention anyway......
Your CD or DVD drive can't read or write media
http://support.microsoft.com/gp/cd_dvd_drive_problems
https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_852-Manually-remove-a-Hardware-Device-and-its-Drivers-from-Windows.html
Classic version of the problem, might not apply, but worth a mention anyway......
Your CD or DVD drive can't read or write media
http://support.microsoft.com/gp/cd_dvd_drive_problems
Oh, I posted the article to offfer tips on manually removing the devices form the registry, and supporting files, so they can be reinstalled....
ASKER
I think I will give the USB drive a try....I'll keep you updated.
ASKER
Nope, the USB drive has the same issue - shows up in the device manager with an exclamation point.
ASKER
In device manager under the properties of the cd-rom drive is this:
"Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"
"Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"
ASKER
Although there was no LowerFilter, deleting the UpperFilter fixed the problem