CD-Rom drive not working on Windows 2003 Server

On my Dell server, no matter what cd-rom drive I put into it, the cd-rom drive shows up in the device manager with a yellow exclamation point.  I have tried four cd-rom drives and each one gets the same result.  The drives work if you boot from them, so it's not a hardware problem.  The drives also work in other machines.  I cannot find drivers for the drives.
the drive that came with the server says Model: GSA-H53N.
I have also tried putting two drives in at once, making one a slave, but then they just both show up in device manager with an exclamation point.
a1electricAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lee W, MVPTechnology and Business Process AdvisorCommented:
The drives themselves are almost certainly not having problems.  It is FAR more likely you are having CONTROLLER issues - that which connects the drive to the rest of the system.  (You'll virtually never find a driver for an actual CD-ROM drive - just for the controller).  Try to download updated controller/chipset drivers from Dell's web site.  And of course, it's possible the controller itself has gone bad (in which case, try a USB CD-ROM).
0
PowerEdgeTechIT ConsultantCommented:
What Dell servers is this?
0
rameshnanjundaiahCommented:
Leew is right. It seems to be problem with the driver. Updating the driver from Dell site should solve this issue.
0
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
johnb6767Commented:
Manually remove a Hardware Device and its Drivers from Windows [x]
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/A_852-Manually-remove-a-Hardware-Device-and-its-Drivers-from-Windows.html

Classic version of the problem, might not apply, but worth a mention anyway......

Your CD or DVD drive can't read or write media
http://support.microsoft.com/gp/cd_dvd_drive_problems

0
johnb6767Commented:
Oh, I posted the article to offfer tips on manually removing the devices form the registry, and supporting files, so they can be reinstalled....
0
a1electricAuthor Commented:
I think I will give the USB drive a try....I'll keep you updated.
0
a1electricAuthor Commented:
Nope, the USB drive has the same issue - shows up in the device manager with an exclamation point.
0
a1electricAuthor Commented:
In device manager under the properties of the cd-rom drive is this:

"Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"
0
a1electricAuthor Commented:
Although there was no LowerFilter, deleting the UpperFilter fixed the problem
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.