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Resetting a DRAC4 card fails

Posted on 2010-11-20
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Last Modified: 2013-12-12
So, I've managed to get my hands on a Dell PowerEdge 2850 with a DRAC4 card. Unfortunately, the logon and password were changed from the defaults and I can't seem to reset it.

I've loaded up Windows 2003 server on the PE2850 to try to reset it.

When I use racadm racresetcfg I get this error message:
Unable to communicate with the RAC controller. Please make sure that a RAC controller is present in the server and appropriate software installed.

I've upgrade all firmwares, BIOS and pretty much anything else I can, but I still can't seem to get it to reset.

What could I be missing? I've checked and all the drivers appear to be installed for the card.
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Question by:MidnightOne
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by:PowerEdgeTech
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Have you installed OpenManage Server Administrator?
ftp://ftp.dell.com/sysman/OM-SrvAdmin-Dell-Web-WIN-6.3.0-2075_A00.20.exe

If not, it is required for the RACADM commands (or the DRAC tools package).
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PowerEdgeTech earned 500 total points
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If you have OpenManage installed already ... what version?  Do you have Service Pack 2 installed for 2003?  Are you running RACADM as Administrator?  If yes, and you are running OMSA 6.x, then you might try removing the DRAC and powering up, then putting it back in.
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by:MidnightOne
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PowerEdgeTech, you rule. I can't believe it was as simple as re-seating the card given it was recognized already.
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Author Closing Comment

by:MidnightOne
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Simple enough. Thanks!
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by:PowerEdgeTech
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They rarely have problems, but when they do a simple reseat is usually all it takes.
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