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How to print from Mac to printer

Posted on 2010-11-21
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Last Modified: 2013-12-09
I have a Vista desktop machine with a Brother DCP-7020 laser printer connected via USB.  I also have a Macbook  Pro.  The two machines form a wireless network through an Apple Time Capsule router.  

I recently moved and had to change ISPs.  This caused the TC to issue new IPs.  The network is fine but I can no longer print from the MBP.  I have the printer setup on the MBP but when I try to print, it says:

"Connecting to printer..."

for about 1/2 minute then errors with:

"Unable to connect to printer; will retry in 30 seconds..."

Any ideas how I can get this going?
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Question by:brettr
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Accepted Solution

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andymacf earned 500 total points
ID: 34183665
The solution that worked for me was to install the Bonjour for Windows software, it is a free download and takes you through the installation process.

Visit this site to download the software:
apple.com/support/downloads/bonjourforwindows.html
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Author Comment

by:brettr
ID: 34183693
Thanks.  I've downloaded and installed the software and then started it on my Vista machine.  It says:

"No Bonjour Printers are available"

What should I do at this point?
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Expert Comment

by:andymacf
ID: 34184083
Have you also installed it on your Mac?
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Author Comment

by:brettr
ID: 34184086
The download is only an EXE, meaning it is only for Windows, not Mac.
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Expert Comment

by:andymacf
ID: 34184183
It might be worth checking your firewall as detailed below

Firewall requirements
The Bonjour networking protocol sends and receives network packets on UDP port 5353.  The Bonjour installer will configure the Windows firewall appropriately during installation on supported systems, but if you have a separate "personal firewall" enabled, you will need to ensure that UDP port 5353 is open for Bonjour to work correctly.

Also:

To add a printer shared by a Windows computer via SMB/CIFS

Step 1
Choose File > Print, and then choose Add Printer from the Printer pop-up menu.
Step 2
Click Windows in the toolbar of the dialog that appears.
Step 3
Select the printer from the browser.
If prompted, enter the user name and password for the printer.
Step 4
Choose the item appropriate for your printer from the Print Using pop-up menu.
Be sure to choose the correct printer model for the printer you’re using. For more information, see the documentation that came with the printer. If you have an HP PCL compatible printer that’s not listed, choose the printer model that most closely matches your printer. See the link below for a list of printers and the models they most closely resemble. (You may need to scroll down to see the table.)
Step 5
Click Choose.
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Author Comment

by:brettr
ID: 34184200
UDP with port 5353 is open.  The printer is shared.  Still nothing in Bonjour.
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Author Comment

by:brettr
ID: 34184252
Ok, I found one issue: I had to connect the USB printer directly into the Time Capsule.  Now it shows up in the Bonjour software.  I'm still able to print from the Vista machine.

I also checked under Printers in the Airport Utility software.  The printer is now listed there.  I've deleted and added the printer on the MBP but get this error:

Network host '10.0.1.5' is busy; will retry in 10 seconds...

Then it finally says:

Unable to connect to printer; will retry in 30 seconds...

It never prints.
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Author Comment

by:brettr
ID: 34184263
Ok, got it!!!

In Airport Utility, I selected to

"Share printers over WAN"

Then from the MBP, I was able to see that printer as a default added it.

Thanks again.
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Expert Comment

by:andymacf
ID: 34184275
Glad to hear that my solution helped you down the right path and it is now working
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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