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Windows 2000 - does not recognize keyboard/mouse

Posted on 2010-11-21
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Last Modified: 2012-06-27
I recently installed windows 2000 on an older machine and it worked great, then when i gave it to the user and he plugged in his own keyboard and mouse (mine were usb, his were ps2) it did not find drivers for them, and his keybouard and mouse dont work. thus, he cant use the computer or install drivers since he can give no input. I plugged the originals in to fix it but it did not recognize them either. I lost the copy of the 2000 disk unfortunately, how do i fix this problem without reinstalling?
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Question by:WillThomason
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10 Comments
 
LVL 2

Expert Comment

by:MickyJW
ID: 34184379
- Clarify if the Keyboard works ok in the BIOS (press del to enter BIOS).
- Check to see if Plug'n'Play support is enabled in the bios (usually under advanced or config menus)
- Try resetting the BIOS settings back to the factory default (usually under the last or exit menus), save, then reboot and test again
- See if you can boot into safe mode (Press F8 a few times on boot to bring up the windows selection menu), and see if the Keyboard / Mouse works in the Windows safe mode environment.
- If non of the above works, try an alternate keyboard, if an alt. doesn't work, could be a faulty port.
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LVL 96

Expert Comment

by:Experienced Member
ID: 34184463
I agree with the above. Now back then, both keyboard and mouse were PS/2 connectors. You didn't reverse them by any chance did you? (I have done that). Also, you need to do a cold start, but that would happen in the above steps.  ... Thinkpads_User
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LVL 79

Expert Comment

by:arnold
ID: 34184687
If during boot as others pointed out and the keyboard/mouse connections were not reversed. The user still does not have power on the keyboard and/or the mouse, it is possible that PS/2 support was turned off in the bios or those ports are fried.

IMHO, since USB keyboard/mouse worked for you, you might as well spare yourself the time/effort diagnosing what the issue with the ps/2 ports and get the user a usb mouse/keyboard if you have spares.  $20 excluding taxes can get you a plain USB keyboard/mouse from newegg.com and likely from any online retailer that will be delivered within 3 business days of placing the order.

You could spend two minutes and resolve the issue, or spend more time and would need to go this route any way.
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Author Comment

by:WillThomason
ID: 34185159
i cant get USB keyboards working either, i have known good ones. They do work in bios, i will attempt safe mode and resetting bios and other steps tomorrow. I did not switch the colors :) thanks for the input, ill respond tomorrow with my results.
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LVL 96

Expert Comment

by:Experienced Member
ID: 34185205
Can you see if the Driver cache is intact in C:\WINNT ? It may not have been all installed when you first set up Windows 2000, and so you may need the Windows 2000 (that you don't currently have).  

... Thinkpads_User
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Author Comment

by:WillThomason
ID: 34212380
in the bios the mouse is turned on and so is usb, and the windows 2000 detects the mice/keyboard, but it wants me to click the next button to install them in the drivers wizard. i obviously cant.

there is no plug n play option, and there is no reset bios option. this bios is very limited and doesnt have very many options :(

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LVL 79

Expert Comment

by:arnold
ID: 34220639
What service pack exists on this win2k system?
Your options are to locate the USB drivers for these peripherals for windows 2000.

Not sure whether after sp3 or sp4 does the system have/offer the option to locate the missing drivers from windows update.  The other issue is whether MS actually would still have/make items available for win2k systems.
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Accepted Solution

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WillThomason earned 0 total points
ID: 34285537
thanks for all of the help, but i couldnt solve the problem with any of the recommendations, and i ended up putting windows xp on it which fixed the issue.
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LVL 2

Expert Comment

by:MickyJW
ID: 34287250
Sounds like it was your best option :)
To maintain data Integrity with situations like these its always handy to have 2 separate partitions. 1 for the o/s another for your files / data. Then it's much easier to restore. Your os without destroying your data. Good luck with it all :D
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Author Closing Comment

by:WillThomason
ID: 34367442
I could not find a solution to the issue that didnt involve using windows xp. sorry everyone.
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