What are the Pros and Cons of Microsoft's System Centre Service Manager?
I am considering using Microsoft's System Centre Service Manager as my company's ServiceDesk. All tickets will come thorugh SCSM. What are the Pros and Cons of SCSM? Can tickets be sorted by client for billing purposes? Can simple monthly reports based on client and time be generated for billing purposes? Is there any reason not to go with SCSM?
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