Michael Smith
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What are the Pros and Cons of Microsoft's System Centre Service Manager?
I am considering using Microsoft's System Centre Service Manager as my company's ServiceDesk. All tickets will come thorugh SCSM. What are the Pros and Cons of SCSM? Can tickets be sorted by client for billing purposes? Can simple monthly reports based on client and time be generated for billing purposes? Is there any reason not to go with SCSM?
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The article outlines why Microsoft is not ideal for those who purchase through a reseller. My company is however a Microsoft Gold Partner and so will not encounter this problem.
We have recently implemented SCOM and are looking into implementing SCCM and so obviously SCSM seems like the obvious choice as our Service Desk because it can easily integrate with SCOM and SCCM.
Does anyone have in depth knowledge of Microsoft System Center Service Manager (SCSM). I need to know further Pros and Cons of SCSM. It was very helpful to find out that it does not align with ITIL standards. It is difficult to find a definitive list of Pros and Cons as it is such a new product.
Can tickets be sorted/classified/categori
Any feedback is greatly appreciated.