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Unexpected error 0x731ADF33 when upgrading Exchange 2007 SP2 to SP3

Posted on 2010-11-22
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Last Modified: 2012-05-10
I've been trying to install Exchange 2007 SP3 on our server that is currently running Exchange 2007 SP2, but on every attempt I get the message "unexpected error 0x731ADF33" at the point of "PreSetup". This is right after the Readiness check completes successfully. Here are the details of the server:

Windows 2008 Standard with SP2
Exchange 2007 SP2 with Update Rollups 1,2,3, & 4 (No Interim updates installed)
All Backup Exec and McAfee services were stopped prior to attempting the upgrade.
The PowerShell execution policy was set to "Unrestricted" prior to attempting the upgrade.
The domain administrator account which has the Exchange Organization Administrator Role was used in attempting the upgrade.

Here is the portion of the Exchangesetup.log that relates to the error message:


[11/20/2010 10:14:09 PM] [1] [WARNING] An unexpected error has occurred and debug information is being generated: Unexpected error [0x731ADF33] while executing command '$error.Clear(); $RoleNames = $RoleRoles.Replace('Role','').Split(','); if( test-path "$env:TMP\StoppedServices.xml" ) { .\ServiceControl.ps1 Stop $RoleNames; } else { .\ServiceControl.ps1 Save; .\ServiceControl.ps1 Stop $RoleNames; .\ServiceControl.ps1 DisableServices $RoleNames; }'.
[11/20/2010 10:14:09 PM] [1] Unexpected error [0x731ADF33] while executing command '$error.Clear(); $RoleNames = $RoleRoles.Replace('Role','').Split(','); if( test-path "$env:TMP\StoppedServices.xml" ) { .\ServiceControl.ps1 Stop $RoleNames; } else { .\ServiceControl.ps1 Save; .\ServiceControl.ps1 Stop $RoleNames; .\ServiceControl.ps1 DisableServices $RoleNames; }'.
[11/20/2010 10:14:09 PM] [1] File F:\Exchange2007_SP3\Setup\ServerRoles\Common\servicecontrol.ps1 cannot be loaded because you have elected to not run this software now.
[11/20/2010 10:14:09 PM] [1] File F:\Exchange2007_SP3\Setup\ServerRoles\Common\servicecontrol.ps1 cannot be loaded because you have elected to not run this software now.
[11/21/2010 7:39:41 AM] [0] End of Setup
[11/21/2010 7:39:41 AM] [0] **********************************************


Would appreciate any help\suggestions. Thanks.

Atlee

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Question by:bidc-exchange
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MegaNuk3 earned 2000 total points
ID: 34190391
Uninstall the roll ups and then try install SP3 again. Make sure the server has Internet connectivity because SP3 will try and verify certificates.
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by:MegaNuk3
ID: 34190415
If you don't have Internet connectivity don't worry, it just means you will have to wait a bit longer for SP3 to timeout on the cert checking
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by:bidc-exchange
ID: 34190455
Thanks for the reply MegaNuk3. Yes the server has internet connectivity. Before I uninstall the rollups, is it necessary to do so? From the SP3 release notes I gather that it is only necessary to uninstall any Interim updates, which are not the same as update rollups.
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LVL 31

Expert Comment

by:MegaNuk3
ID: 34191992
I'd uninstall the roll-ups then try SP3 if I was you.

Otherwise try these:
1.) Make sure EMC or Exchange management shell is not open.
2.) Disconnect other sessions to the server so that you are the only one
3.) Do not store or run SP3 from an Exchange related folder
4.) run setup.com /m:upgrade from a command-line instead
5.) Copy the files to a mapped network drive and run it from there
6.) It could be due to corrupt SP3 files so download it again and try again

Start from the top and worse case scenario is that you will be doing number 6...
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Author Comment

by:bidc-exchange
ID: 34196268
The only two things on your list that I haven't done as yet is uninstall the rollups, and try to run setup from the command line. I will try those tonight starting uninstalling the rollups and trying from the GUI again, if that fails, I will try from the command line as you suggested. Will let you know how it went tomorrow. Thanks again.
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Expert Comment

by:MegaNuk3
ID: 34199369
My fingers are crossed for you. Have you tried downloading it again? I had an unknown error installing a service pack because of that.
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Author Comment

by:bidc-exchange
ID: 34202343
It worked MegaNut3. I removed the 4 rollups and ran the setup again using the GUI  and it went thru smoothly. I also installed rollup 1 for SP3. The upgrade will be fully tested tomorrow during the work day. Microsoft need to let people know that rollups may also need to be uninstalled. Thanks for your help. I will let you know if everything is functioning as it should tomorrow.
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by:bidc-exchange
ID: 34202360
A very good first experience consulting with Experts Exchange.
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Expert Comment

by:MegaNuk3
ID: 34203015
I don't know why didn't make the SP remove the roll ups if it found them. Thanks for the points.
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by:bidc-exchange
ID: 34205275
Exactly, that would have made life much easier, but I guess it doesn't because the system prompts for a reboot after the removal of each rollup. So far everything seems to be functioning normally.
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