Solved

Can't stop the spoolsv.exe from stopping my IMA service in Citrix?

Posted on 2010-11-22
3
810 Views
Last Modified: 2012-05-10
I am having a problem with my Citrix Metaframe XP terminal servers. I reboot them every morning and when the boot up I get a pop up that says spoolsv.exe entry point not found having to deal with dghelp.dll file. I have researched multiple things that have told me to copy the newest dghelp.dll from location on my server and overwrite the oldest.Another article recommended removing the HP software on the PC and when I check there were no HP software just drivers for the printer. The only other solution I found was deleting all the printer on the PC, this will be hard to do because this is a production server that is constantly in use. Does anyone have any suggestions that may help me get rid on this error.

Also this pop up is causing the IMA service not to start on reboot. As soon as you click off the pop up the IMA service starts.

The Servers are Windows 2000 servers.
0
Comment
Question by:dgreenjr26
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 8

Expert Comment

by:ShareefHuddle
ID: 34193907
Sounds like a bad print driver. Run stressprint on your server to find the bad one.
0
 
LVL 5

Accepted Solution

by:
sunilswain earned 500 total points
ID: 34204683
The problem may be with the print drivers.  Your drivers may not compatible with
Citrix.  Use the utility like Stressprint (from Citrix's support site) to test each and
every printer to see if they are compatible.  When you find ones that
are not compatible you must remove them.  you can then use print driver
remapping or the UPD so the print can be used.

link for stressprint: http://support.citrix.com/article/CTX109374

-Sunil
0
 

Author Comment

by:dgreenjr26
ID: 34205819
I will give it a try
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

CITRIX XENAPP 6.5 FARM CUSTOM POLICY - CHANGE MANAGEMENT WINDOW REBOOT SCHEDULE
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question