Solved

Internet Explorer: Freeze on opening Postini links

Posted on 2010-11-22
7
1,328 Views
Last Modified: 2012-12-11
Our USA-based company uses Postini (not through Google Apps but separately) via Windows XP SP3 Pro client PC's. A particular employee receives rich-formatted HTML documents. When he clicks on the Postini daily spam subject of a false positive, his Internet Explorer automatically logs into Postini and attempts to show him the message in HTML format (which works on my PC). However, his Internet Explorer (version 8) freezes. Last week, I thought I had resolved the problem by deleting his temporary files, rebooting the computer, and trying again (which opened) but this morning he called saying the same issue is happening again. He wants this fixed.  Thoughts? Unfortunately, alternate browsers are not an option in this case.
0
Comment
Question by:light-blue
7 Comments
 
LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34190282
Try adding the Postin URLs in the Trusted Zone on IE if you haven't done that yet.

I hope that would help

Sudeep
0
 
LVL 1

Author Comment

by:light-blue
ID: 34190812
I just added Postini to the Trusted Zone, but no improvement. Perhaps I need to disable the loading of images?
0
 
LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34190997
What Anti-Virus are you running, could you try disabling that also before clicking on the link or opening IE?

If there is any toolbar installed uninstall or disable it as well

Sudeep
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 
LVL 1

Author Comment

by:light-blue
ID: 34192973
I just clicked on the Compatibility Mode icon (which was deselected, probably by accident by the user), which enabled it and allowed the page to load normally. This apparently solved the problem, even after a reboot!
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 34699858
Question PAQ'd and stored in the solution database.
0
 

Expert Comment

by:sandboxtech
ID: 38680667
Just wanted to add that compatibility mode did nothing for the Postini issue. I found though that the user was viewing web pages at 125% zoom. Changing back to 100% solved the issue.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
DialogFileSummaryInfo for Powerpoint 10 84
Convert Access 97 .mdb file to .accdb file 16 86
How to code SharePoint 2013 online 4 62
Display multiple images in report 12 107
Thoughout my experience working on eCommerce web applications I have seen applications succumbing to increased user demand and throughput. With increased loads the response times started to spike, which leads to user frustration and lost sales. I ha…
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Use Wufoo, an online form creation tool, to make powerful forms. Learn how to selectively show certain fields based on user input using rules to gather relevant information and data from your forms. The rules feature provides you with an opportunity…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now