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Internet Explorer: Freeze on opening Postini links

Posted on 2010-11-22
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Last Modified: 2012-12-11
Our USA-based company uses Postini (not through Google Apps but separately) via Windows XP SP3 Pro client PC's. A particular employee receives rich-formatted HTML documents. When he clicks on the Postini daily spam subject of a false positive, his Internet Explorer automatically logs into Postini and attempts to show him the message in HTML format (which works on my PC). However, his Internet Explorer (version 8) freezes. Last week, I thought I had resolved the problem by deleting his temporary files, rebooting the computer, and trying again (which opened) but this morning he called saying the same issue is happening again. He wants this fixed.  Thoughts? Unfortunately, alternate browsers are not an option in this case.
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Question by:light-blue
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Expert Comment

by:Sudeep Sharma
ID: 34190282
Try adding the Postin URLs in the Trusted Zone on IE if you haven't done that yet.

I hope that would help

Sudeep
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by:light-blue
ID: 34190812
I just added Postini to the Trusted Zone, but no improvement. Perhaps I need to disable the loading of images?
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LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34190997
What Anti-Virus are you running, could you try disabling that also before clicking on the link or opening IE?

If there is any toolbar installed uninstall or disable it as well

Sudeep
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Author Comment

by:light-blue
ID: 34192973
I just clicked on the Compatibility Mode icon (which was deselected, probably by accident by the user), which enabled it and allowed the page to load normally. This apparently solved the problem, even after a reboot!
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ee_auto earned 0 total points
ID: 34699858
Question PAQ'd and stored in the solution database.
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Expert Comment

by:sandboxtech
ID: 38680667
Just wanted to add that compatibility mode did nothing for the Postini issue. I found though that the user was viewing web pages at 125% zoom. Changing back to 100% solved the issue.
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