Solved

RDP client connection issues

Posted on 2010-11-22
5
1,500 Views
Last Modified: 2013-11-21
I am unable to RDP into any remote server.  After successfully logging in, I immediately get kicked out of the session, mstsc.exe crashes, see attached image.

Also, any application that uses the RDP activex plugin is also crashing, not able to connect at all using the ActiveX plugin.  

The two problems are possibly related, but don't know that for sure.

Can I completely reinstall RDP client?  Is that possible?


 MSTSC crash
0
Comment
Question by:techarty
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 34190176
don;t think there is a way to reinstall RDP for Win 7, but there have been some updates, which you more than likely have already applied.   what's listed in your event logs when this happens??  have you disabled your AV/firewall or remote AV (VNC is handy for remote work in the event of RDP not working).

have you filled out the Experience tab correctly, adjusted for your type of connection??
0
 

Author Comment

by:techarty
ID: 34190242
I've used RDP on this machine constantly for over a year with no problems.  I have one/many RDP sessions open pretty much constantly, just all of a sudden stopped working.

Duplication of the Appcrash error is all that appears in the event logs.

Changed experience tab to a few different settings, exact same thing happened.  

Disabled AV just in case as well, but still happened.  
0
 
LVL 8

Expert Comment

by:GeneralTackett
ID: 34191929
programs use dll's and other files and in the course of the life of an operating system  (before it crashes eventually)  any program is subject to corruption.  so it looks like some file/registry entry is corrupt and causing an AV  I would find an identical system and compere files and dependencies actually..
0
 
LVL 2

Accepted Solution

by:
vernony earned 500 total points
ID: 34203331
before reinstall RDC, check http://support.microsoft.com/kb/2290154 if it work around your probelm

If not, please apply hotfix http://support.microsoft.com/kb/2388381 to update mstsc.exe to latest version 6.1.7600.20787 (current version is 6.1.7600.16385), check again it still crashes

problem can also be raised by third-party apps, you can consider performing clean boot to isolate it
http://support.microsoft.com/kb/331796

hope the info helps
0
 

Author Closing Comment

by:techarty
ID: 34207012
Tried the first workaround, did not help.

I applied the hotfix and that fixed both of my problems..
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Know what services you can and cannot, should and should not combine on your server.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question