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Win7 Enterprise - Printer Spooler

Posted on 2010-11-22
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Last Modified: 2012-06-21
There are many users in our firm that occasionally can't print all of a sudden. If I restart the printer spooler service the issue is always immediately fixed. This happens to most everyone at my firm at some point. I don't have anything unusual installed on our win7 enterprise dell latitude laptops. Every laptop is the same model Dell. Our users printer to a print server and have about 4 different printers to choose from. - a few older model HP printers, a Dell printer, and a Ricoh copier.

This seems like a Microsoft bug. Anyone have an ideas for a fix? I don't want to do anything too drastic considering this is not a consistent issue and can be resolved by restarting the printer spooler service.

Thanks
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Question by:richeyd
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moon_blue69 earned 84 total points
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by:atrevido
atrevido earned 84 total points
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Are you using network lockdown (802.1x authentication) or mac authentication/lockdown at all on your network?
This would cause similar issues as the printers would time out during an idle time and need to re--auth
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by:richeyd
richeyd earned 0 total points
ID: 34193297
While in our office where the problem occurs, we use WPA for our wireless network security that most every pc has turned on. Our office wireless is configured in a dmz. But folks are simultaneously using their primary wired network connection while in the office. The wired network connection is what is being used for traffic routing. The fact that wirless is on simultaneously for most pc is due to poeple not turning thier wireless on or off when it's not being used.

No to the Mac question.
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by:David_Ingledew
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ID: 34195358
I'd say it's driver related. Does the spooler crash when printing to a certain printer or document type?

For the HP's, use their Universal Driver (PCL, V5.1) it seems to be most stable.
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by:vernony
vernony earned 83 total points
ID: 34203301
agree with David, a correct driver should always be guaranteed first

please also install the following hotfix to update print spooler service to latest version:
http://support.microsoft.com/kb/2388142

then monitor again, hope it helps.

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by:David_Ingledew
David_Ingledew earned 249 total points
ID: 34204150
Which printer models do you have - I'll check out the Universal driver to see if that makes more sense.
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by:richeyd
richeyd earned 0 total points
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I'm currently updating drivers. Have not abandoned this question. Just need a bit more time to test. Apologies for the delay.
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by:David_Ingledew
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No Probs
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Author Closing Comment

by:richeyd
ID: 34652438
Things seemed to stabilize when I created a tcpip port for each user and therefore print directly to the printer instead of through our file server.
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