?
Solved

Win7 Enterprise - Printer Spooler

Posted on 2010-11-22
10
Medium Priority
?
906 Views
Last Modified: 2012-06-21
There are many users in our firm that occasionally can't print all of a sudden. If I restart the printer spooler service the issue is always immediately fixed. This happens to most everyone at my firm at some point. I don't have anything unusual installed on our win7 enterprise dell latitude laptops. Every laptop is the same model Dell. Our users printer to a print server and have about 4 different printers to choose from. - a few older model HP printers, a Dell printer, and a Ricoh copier.

This seems like a Microsoft bug. Anyone have an ideas for a fix? I don't want to do anything too drastic considering this is not a consistent issue and can be resolved by restarting the printer spooler service.

Thanks
0
Comment
Question by:richeyd
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 10

Accepted Solution

by:
moon_blue69 earned 336 total points
ID: 34191363
0
 
LVL 12

Assisted Solution

by:atrevido
atrevido earned 336 total points
ID: 34191488
Are you using network lockdown (802.1x authentication) or mac authentication/lockdown at all on your network?
This would cause similar issues as the printers would time out during an idle time and need to re--auth
0
 

Assisted Solution

by:richeyd
richeyd earned 0 total points
ID: 34193297
While in our office where the problem occurs, we use WPA for our wireless network security that most every pc has turned on. Our office wireless is configured in a dmz. But folks are simultaneously using their primary wired network connection while in the office. The wired network connection is what is being used for traffic routing. The fact that wirless is on simultaneously for most pc is due to poeple not turning thier wireless on or off when it's not being used.

No to the Mac question.
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 996 total points
ID: 34195358
I'd say it's driver related. Does the spooler crash when printing to a certain printer or document type?

For the HP's, use their Universal Driver (PCL, V5.1) it seems to be most stable.
0
 
LVL 2

Assisted Solution

by:vernony
vernony earned 332 total points
ID: 34203301
agree with David, a correct driver should always be guaranteed first

please also install the following hotfix to update print spooler service to latest version:
http://support.microsoft.com/kb/2388142

then monitor again, hope it helps.

0
 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 996 total points
ID: 34204150
Which printer models do you have - I'll check out the Universal driver to see if that makes more sense.
0
 

Assisted Solution

by:richeyd
richeyd earned 0 total points
ID: 34405924
I'm currently updating drivers. Have not abandoned this question. Just need a bit more time to test. Apologies for the delay.
0
 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 996 total points
ID: 34407172
No Probs
0
 

Author Closing Comment

by:richeyd
ID: 34652438
Things seemed to stabilize when I created a tcpip port for each user and therefore print directly to the printer instead of through our file server.
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question