[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 912
  • Last Modified:

Win7 Enterprise - Printer Spooler

There are many users in our firm that occasionally can't print all of a sudden. If I restart the printer spooler service the issue is always immediately fixed. This happens to most everyone at my firm at some point. I don't have anything unusual installed on our win7 enterprise dell latitude laptops. Every laptop is the same model Dell. Our users printer to a print server and have about 4 different printers to choose from. - a few older model HP printers, a Dell printer, and a Ricoh copier.

This seems like a Microsoft bug. Anyone have an ideas for a fix? I don't want to do anything too drastic considering this is not a consistent issue and can be resolved by restarting the printer spooler service.

Thanks
0
richeyd
Asked:
richeyd
8 Solutions
 
moon_blue69Commented:
0
 
atrevidoCommented:
Are you using network lockdown (802.1x authentication) or mac authentication/lockdown at all on your network?
This would cause similar issues as the printers would time out during an idle time and need to re--auth
0
 
richeydAuthor Commented:
While in our office where the problem occurs, we use WPA for our wireless network security that most every pc has turned on. Our office wireless is configured in a dmz. But folks are simultaneously using their primary wired network connection while in the office. The wired network connection is what is being used for traffic routing. The fact that wirless is on simultaneously for most pc is due to poeple not turning thier wireless on or off when it's not being used.

No to the Mac question.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
David_IngledewCommented:
I'd say it's driver related. Does the spooler crash when printing to a certain printer or document type?

For the HP's, use their Universal Driver (PCL, V5.1) it seems to be most stable.
0
 
vernonyCommented:
agree with David, a correct driver should always be guaranteed first

please also install the following hotfix to update print spooler service to latest version:
http://support.microsoft.com/kb/2388142

then monitor again, hope it helps.

0
 
David_IngledewCommented:
Which printer models do you have - I'll check out the Universal driver to see if that makes more sense.
0
 
richeydAuthor Commented:
I'm currently updating drivers. Have not abandoned this question. Just need a bit more time to test. Apologies for the delay.
0
 
David_IngledewCommented:
No Probs
0
 
richeydAuthor Commented:
Things seemed to stabilize when I created a tcpip port for each user and therefore print directly to the printer instead of through our file server.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now