Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Win7 Enterprise - Printer Spooler

Posted on 2010-11-22
10
Medium Priority
?
910 Views
Last Modified: 2012-06-21
There are many users in our firm that occasionally can't print all of a sudden. If I restart the printer spooler service the issue is always immediately fixed. This happens to most everyone at my firm at some point. I don't have anything unusual installed on our win7 enterprise dell latitude laptops. Every laptop is the same model Dell. Our users printer to a print server and have about 4 different printers to choose from. - a few older model HP printers, a Dell printer, and a Ricoh copier.

This seems like a Microsoft bug. Anyone have an ideas for a fix? I don't want to do anything too drastic considering this is not a consistent issue and can be resolved by restarting the printer spooler service.

Thanks
0
Comment
Question by:richeyd
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 10

Accepted Solution

by:
moon_blue69 earned 336 total points
ID: 34191363
0
 
LVL 12

Assisted Solution

by:atrevido
atrevido earned 336 total points
ID: 34191488
Are you using network lockdown (802.1x authentication) or mac authentication/lockdown at all on your network?
This would cause similar issues as the printers would time out during an idle time and need to re--auth
0
 

Assisted Solution

by:richeyd
richeyd earned 0 total points
ID: 34193297
While in our office where the problem occurs, we use WPA for our wireless network security that most every pc has turned on. Our office wireless is configured in a dmz. But folks are simultaneously using their primary wired network connection while in the office. The wired network connection is what is being used for traffic routing. The fact that wirless is on simultaneously for most pc is due to poeple not turning thier wireless on or off when it's not being used.

No to the Mac question.
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 996 total points
ID: 34195358
I'd say it's driver related. Does the spooler crash when printing to a certain printer or document type?

For the HP's, use their Universal Driver (PCL, V5.1) it seems to be most stable.
0
 
LVL 2

Assisted Solution

by:vernony
vernony earned 332 total points
ID: 34203301
agree with David, a correct driver should always be guaranteed first

please also install the following hotfix to update print spooler service to latest version:
http://support.microsoft.com/kb/2388142

then monitor again, hope it helps.

0
 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 996 total points
ID: 34204150
Which printer models do you have - I'll check out the Universal driver to see if that makes more sense.
0
 

Assisted Solution

by:richeyd
richeyd earned 0 total points
ID: 34405924
I'm currently updating drivers. Have not abandoned this question. Just need a bit more time to test. Apologies for the delay.
0
 
LVL 10

Assisted Solution

by:David_Ingledew
David_Ingledew earned 996 total points
ID: 34407172
No Probs
0
 

Author Closing Comment

by:richeyd
ID: 34652438
Things seemed to stabilize when I created a tcpip port for each user and therefore print directly to the printer instead of through our file server.
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
OfficeMate Freezes on login or does not load after login credentials are input.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question