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Exchange ActiveSync problem with Phone

Posted on 2010-11-22
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Last Modified: 2012-05-10
We have had our exchange server running flawlessly with 10 Android  phones for close to a year. Well 2 weeks ago our exchange took a nose-dive and I had to do repair on the priv1.edb & stm.  Since that time I have not been getting any emails to my phone. Everyone's phones are unaffected except mine.. the SysAdmin :(

To clarify a bit more about the phone. I am using Droid Incredible (not rooted) and the Touchdown (TD) client. Other mail clients work just fine, but the others kinda suck. I would much rather use TD.

Now initially you would think this would be the TD software problem, but I am not sure it is. . Here is where it gets tricky and i'm shooting in the dark.  I rebuilt my phone from scratch wiping out everything back to factory. Still the mysterious empty inbox with no receiving of emails.  

So here is really my question.  Does the Exchange Server store device data when registered? If so, how can I remove it?  I'm hoping that something like a SID is registered and that got corrupted on the exchange side so every time the phone then establishes it is actually pulling the old data and  it is using that old info. It seems there has to be some registration of the device being kept linked to my account.


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Question by:MushroomStamp
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 34191672
Please run through my Exchange 2003 / Activesync article, check the IIS settings making sure all is correct, then test your account on the test site and a working account.

Any difference in the results?

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
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Author Comment

by:MushroomStamp
ID: 34198659
Thanks for answering.

That isnt' my issue. I can connect fine. I can see all mail/tasks/calendar/contacts. I can send mail.. I just cant' see my inbox.

If I use a different phone, it works perfectly. I have completely reset/rebuild this phone back to factory but still doesnt work. SO, I am going out on a limb and saying the exchange server remembers the device somehow, something like a SID I assume.

What I need to do is get the exchange server to forget that "SID" and my device.
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Accepted Solution

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Alan Hardisty earned 2000 total points
ID: 34198745
Okay - Have you installed the Mobile Admin tools and searched through your account for your phone and deleted the pairing / device?

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Author Comment

by:MushroomStamp
ID: 34199033
Never heard of that tool. But i have now downloaded and installed on the exchange server.  It's a web tool though and not an application. I'm not seeing how to access it.  The documentation just says go to the mobileAdmin URL, the virtual directory associated with the tool.. well I have no idea what that is. Looking at the IIS manager, I do see an application under default site called Microsoft-Server-ActiveSync.  under the properties in Application name it has /LM/W3SVC/1/root/Microsoft-Server-ActiveSync.

However If I try to go to http://MailServer//Microsoft-Server-ActiveSync  that doesnt work.
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Author Comment

by:MushroomStamp
ID: 34199131
Btw it doesnt work because of this error that gets displayed when I try that URL. (not even sure if it's teh right URL)

HTTP/1.1 501 Not Implemented
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Author Comment

by:MushroomStamp
ID: 34199264
got the site to work.. needed HTTPS and MobileAdmin instead. I have gone and deleted the pairings and now trying to set up phone.
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