Solved

IE in Windows 2008 R2 XenApp6 session crashes during video

Posted on 2010-11-22
5
1,511 Views
Last Modified: 2013-12-08
I have a Windows 2008 R2 Citrix XenApp 6 server farm.  When watching a certain Flash video (not just any), Internet Explorer 8 crashes.
I get the below error, mentioning d3d9.dll is a faulty module (DirectX).  I tried installing DirectX9, but no luck.  Any ideas?  Thanks.

Log Name:      Application
Source:        Application Error
Date:          11/22/2010 4:05:47 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ctxapp2c.internaldomain.local
Description:
Faulting application name: iexplore.exe, version: 8.0.7600.16671, time stamp: 0x4c86f9be
Faulting module name: D3D9.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9a9
Exception code: 0xc0000005
Fault offset: 0x0012475d
Faulting process id: 0x2168
Faulting application start time: 0x01cb8a89060a8308
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\D3D9.DLL
Report Id: 469da147-f67c-11df-8e63-1cc1dee55b58
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-22T21:05:47.000000000Z" />
    <EventRecordID>7451</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ctxapp2c.internaldomain.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iexplore.exe</Data>
    <Data>8.0.7600.16671</Data>
    <Data>4c86f9be</Data>
    <Data>D3D9.DLL</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bd9a9</Data>
    <Data>c0000005</Data>
    <Data>0012475d</Data>
    <Data>2168</Data>
    <Data>01cb8a89060a8308</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
    <Data>C:\Windows\system32\D3D9.DLL</Data>
    <Data>469da147-f67c-11df-8e63-1cc1dee55b58</Data>
  </EventData>
</Event>
0
Comment
Question by:JohnLeo9
  • 3
5 Comments
 
LVL 25

Expert Comment

by:Tony1044
Comment Utility
If it's specific to a particular file I'd suggest there is a problem with that file.

How about if you copy it to a workstation and try to run it?

Or through a pure RDP connection?

Does it happen for admin users too?

File corruption certainly gets my vote though. :-)
0
 
LVL 1

Author Comment

by:JohnLeo9
Comment Utility
Through pure RDP the video plays but it is choppy and unwatchable.  It happens for all users.  I tried installing DirectX but I did not try to simply replace that one file yet.
0
 
LVL 4

Expert Comment

by:ChanduNelluri
Comment Utility
Is there a add-in which is using D3D9.DLL? If so, you may want to disable and try browsing flash websites and see what is happening. BTW, are you having issues with IE 32-bit or 64-bit version?

-Chandu
0
 
LVL 1

Accepted Solution

by:
JohnLeo9 earned 0 total points
Comment Utility
After repeated calls to Microsoft and Citrix I still have not resolved this issue.  However, the client has decided to resolve it on their own so I am now out of the loop.
0
 
LVL 1

Author Closing Comment

by:JohnLeo9
Comment Utility
The client no longer requests my assistance with this issue and I do not have access to test anything further.
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

#Citrix #XenApp #Citrix Scout #Citrix Insight Services #Microsoft VMMAP #Microsoft ADEXPLORE #Microsoft RAMMAP #Microsoft TCPVIEW #Microsoft AUTORUNS #Microsoft PROCESS EXPLORER #Microsoft PROCESS MONITOR
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now