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IE in Windows 2008 R2 XenApp6 session crashes during video

Posted on 2010-11-22
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Last Modified: 2013-12-08
I have a Windows 2008 R2 Citrix XenApp 6 server farm.  When watching a certain Flash video (not just any), Internet Explorer 8 crashes.
I get the below error, mentioning d3d9.dll is a faulty module (DirectX).  I tried installing DirectX9, but no luck.  Any ideas?  Thanks.

Log Name:      Application
Source:        Application Error
Date:          11/22/2010 4:05:47 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ctxapp2c.internaldomain.local
Description:
Faulting application name: iexplore.exe, version: 8.0.7600.16671, time stamp: 0x4c86f9be
Faulting module name: D3D9.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bd9a9
Exception code: 0xc0000005
Fault offset: 0x0012475d
Faulting process id: 0x2168
Faulting application start time: 0x01cb8a89060a8308
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\D3D9.DLL
Report Id: 469da147-f67c-11df-8e63-1cc1dee55b58
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-11-22T21:05:47.000000000Z" />
    <EventRecordID>7451</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ctxapp2c.internaldomain.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>iexplore.exe</Data>
    <Data>8.0.7600.16671</Data>
    <Data>4c86f9be</Data>
    <Data>D3D9.DLL</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bd9a9</Data>
    <Data>c0000005</Data>
    <Data>0012475d</Data>
    <Data>2168</Data>
    <Data>01cb8a89060a8308</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
    <Data>C:\Windows\system32\D3D9.DLL</Data>
    <Data>469da147-f67c-11df-8e63-1cc1dee55b58</Data>
  </EventData>
</Event>
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Question by:JohnLeo9
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5 Comments
 
LVL 25

Expert Comment

by:Tony Johncock
ID: 34195411
If it's specific to a particular file I'd suggest there is a problem with that file.

How about if you copy it to a workstation and try to run it?

Or through a pure RDP connection?

Does it happen for admin users too?

File corruption certainly gets my vote though. :-)
0
 
LVL 1

Author Comment

by:JohnLeo9
ID: 34196483
Through pure RDP the video plays but it is choppy and unwatchable.  It happens for all users.  I tried installing DirectX but I did not try to simply replace that one file yet.
0
 
LVL 4

Expert Comment

by:ChanduNelluri
ID: 34636125
Is there a add-in which is using D3D9.DLL? If so, you may want to disable and try browsing flash websites and see what is happening. BTW, are you having issues with IE 32-bit or 64-bit version?

-Chandu
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LVL 1

Accepted Solution

by:
JohnLeo9 earned 0 total points
ID: 34774925
After repeated calls to Microsoft and Citrix I still have not resolved this issue.  However, the client has decided to resolve it on their own so I am now out of the loop.
0
 
LVL 1

Author Closing Comment

by:JohnLeo9
ID: 34829945
The client no longer requests my assistance with this issue and I do not have access to test anything further.
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