XenApp 6 error= Remote Desktop Services is currently busy
Hi, users are having random issues when connecting to our Windows 2008 R2 XenApp 6 servers. I think it might be when they try to reconnect to a session. I see in some forums this was caused by firewalls or anti-virus on the servers. My servers have no FW but they do Symantec Endpoint which I will test after uninstalling. The message is:
"The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on."
Thanks in advance for the help.
"The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on."
Thanks in advance for the help.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
The things I have noticed will help you suppress this issue is going to the web interface and remove the server name that is having these issues and new connections will be sent to the server. The only other options is to bource (restart the server) manually and that will clear it up. Take a look at your system event log you will see several errors Event ID 7011 under Crup Service something another. Good Luck!
I meant to type Crypt Service Error Event ID 7010
ASKER
I do not remember seeing that error, but I will check again. I will see if I can also call Microsoft as well. Please post back here when you get the fix, thanks.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Got it keep me posted I really would like to get this resolved.
ASKER
Still no luck.
ASKER
I actually just heard from the client. It seems all the Microsoft hot fixes may have worked after all. They also changed the disconnect time from 1 day to 8 hours, but I think they changed it back and still did not get the error again.
So are you saying you have a fix by using the hotfix steps you mentioned above?
ASKER
Stratlover4life suggested a Microsoft fix was needed so I called Microsoft to find out which fixes.
I am having the same problem with a single user. On my machine I can login to citrix as myself and run the application. but when I try to login as this user (from the same workstation and connect to same citrix server) I get the error.
"The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on."
All other users seem to work fine. Seems to be tied to the application somehow because the same user can run other applications from the same citrix box. I have deleted the citrix profile from the box and I still get the same message. It seems that it might be something in AD not being cleared out.
"The task you are trying to do can't be completed because Remote Desktop Services is currently busy. Please try again in a few minutes. Other users should still be able to log on."
All other users seem to work fine. Seems to be tied to the application somehow because the same user can run other applications from the same citrix box. I have deleted the citrix profile from the box and I still get the same message. It seems that it might be something in AD not being cleared out.
Did you tried SP1? In most cases it helps.