Safe mode with networking not accessible

Posted on 2010-11-22
Last Modified: 2012-05-10
This problem involves a Dell Optiplex GX620 (small form factor), and my old friend Windows XP Pro.
This computer boots up through the BIOS without much ado, but when it hits the first Windows screen, it hangs like a side of beef at Peter Lugers.
The first thing I tried was running a chkdsk /r. This took a while, but found no problems.
After restarting the computer, I attempted to enter "Safe Mode with Networking", but the process hung at the following line "...\System32\Drivers\Mup.sys.
Another restart and the boot was successful when I selected "Safe Mode" (without the Networking).
Because of the inablility of the computer to boot using the choice "Safe Mode with Networking", I thought the problem might have been with loading the drivers for either the ethernet or wireless connection and disabled those devices while in safe mode...still no luck.
I have tried a different hard drive, imaged the same way the original hard drive was and yet another hard drive with Windows XP loaded from an original XP CD -- all with the same lack of results.
Let me know if you feel my pain.
Question by:tomgreene

Assisted Solution

cjordan323 earned 250 total points
ID: 34192485
LVL 10

Assisted Solution

moon_blue69 earned 250 total points
ID: 34192564

Have you tried booting with last known good configuration?

Expert Comment

ID: 34192660
Peter Lugers.. great reference!!

Next time you get it running in safe mode try running super antispyware.  Yeah I know,,, the computer is clean, but we see this pretty regular in the retail operation and about 7 out of 10 times that fixes it.  (don't ask about the other 3).

That reference made me hungry... looking for a good steak now!

Hope that helps.


Author Comment

ID: 34192697
I have tried booting to the last known good configuration, but since this was newly installed os, I had no luck.
LVL 10

Expert Comment

ID: 34192717

Try starting in safemode restore the system to an eralier date when it was working
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Author Comment

ID: 34192725
cjordan323...the suggestion was good. I think I've done most of the major steps suggested, but I'll give it another look.

Author Comment

ID: 34192734
moon_blue69...since the os is newly installed, there are no restore points to go back to

Author Comment

ID: 34192740
msincorp...I will give the antispyware a shot tomorrow morning...I'm going out for a steak now.

Accepted Solution

tomgreene earned 0 total points
ID: 34260498
After trying several of the above suggestions, I ended up replacing the motherboard and that worked.
Thanks all for your help...your suggestions helped nudge me in the right direction.

Author Closing Comment

ID: 34289903
The comments offered were helpful in that they guided me toward the final solution.

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