Microsoft Office 2007 Help Topics dont work

Posted on 2010-11-22
Last Modified: 2012-05-10
OK, are there any Microsoft Office 2007 users who can answer this one? The Help function has stopped working in all Office '07 applications. The Help window opens, but won't respond when I search. I can browse the table of contents, but clicking on a hyperlink does nothing. I've uninstalled and reinstalled, to no a...vail. Yes, it did work at one time, but stopped a few months ago.
Question by:gator625
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
LVL 20

Accepted Solution

alainbryden earned 250 total points
ID: 34196369
Did you install any kind of cleanup tool, or did anyone do any optimization work on your computer? A lot of people clear out saved office help files because they can be accessed online, but if your Office is configured to use local copies of help files, everything will just be a dead link. Instead of uninstalling/reinstalling, do a maintenance on your install and carefully go through the installation options. Un-check anything related to office support or help files, and then on a subsequent maintenance, check them again.  Installation Options
LVL 74

Expert Comment

by:Jeffrey Coachman
ID: 34196733
Stopped working, or never worked at all?

If they never worked at all, see the post above.

If they all of a sudden "Stopped" working, then I would try re-installing Office.

Author Comment

ID: 34199439
They "disappeared" according to the user.  He has repaired the install and did a reinstall.  Those didnt help.  One interesting thing is that he is getting script errors while trying to view IE8 help topics.  Are these two linked in any way?  He said that the local and online help used to work.
Ready to get started with anonymous questions?

It's easy! Check out this step-by-step guide for asking an anonymous question on Experts Exchange.

LVL 74

Expert Comment

by:Jeffrey Coachman
ID: 34200904
"They "disappeared" according to the user."
Meaning that they show up, ...then magically disappear?
...Or they never show up at all?

The Help files are HTML, if I remember correctly.
And I do remember an old fix for Scripting/debug errors for IE.

See here for a possible fix, ... worth a try...


Author Comment

ID: 34205202
At one point the help files worked and now when he brings up the help files the hyperlinks are there, but when you click a topic nothing happens.  It is almost like the hyperlink isnt working, because usually you get a Windows "click" sound when trying to click on a hyperlink.  The hyperlinks act like they are dead.  
LVL 20

Expert Comment

ID: 34205267
Well, like I said, my guess is the user was following a system 'clean up' guide online, and deleted all the windows help file.
LVL 74

Assisted Solution

by:Jeffrey Coachman
Jeffrey Coachman earned 250 total points
ID: 34206064
My guess is that you should try Uninstalling then reinstalling Office.

Featured Post

[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction This tutorial provides instructions on how to properly format your Word document using the inbuilt tools provided. The benefits of using these tools means your documents are more accessible and easily portable to other applications an…
Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
This video walks the viewer through the process of creating an MLA formatted document, as well as a bibliography with citations.
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question