Solved

Internet Explorer 32bit not working properly

Posted on 2010-11-22
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Last Modified: 2013-11-22
Weird thing is, the 64bit internet explorer browser works normally.  The 32bit one when a URL is placed into the address bar, and the user hits enter or clicks the --> arrow, the URL dissappears and then displays http:///

There is currently no A/V software on the computer, and it is running windows 7 Home Premium 64bit.  I have checked the following with no avail:

1. No proxy's or add-ons on either of the 2 browsers
2. Tried reinstalling IE 8
3. Checked for infections with various softwares including (malware bytes, superantispyware, and hijackthis)
4. Tried system restore to earliest known good restore point
5. Tried ping in cmd prompt, no problems
6. Checked browser history and only found torrent sites, nothing obviously malicious
7. dnsflush no good
8. reset browser to factory (no add-ons etc.), no good
9. tried new profile in windows, no good
10. sfc /scannow found 100%
11. tried MS malicious removal tool, and windows defender

Please, I really would love to pinpoint the problem without having to reload the system, I need some users with advanced internet explorer troubleshooting skills
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Question by:dlancelot
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25 Comments
 
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Assisted Solution

by:dlancelot
dlancelot earned 0 total points
ID: 34193431
I forgot to mention that the hosts file has no entries in it what so ever
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Author Comment

by:dlancelot
ID: 34193461
Here's a huge leg up progress step we have made...IE 8 32bit (the problem child) can navigate to an IP address (internal, and external to the network!).  Sounds like a DNS problem, however, this is only a problem on the 32 bit browser...I thought windows controlled the DNS system, not IE...what's going on gang?
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Expert Comment

by:shahzamm
ID: 34194035
guys I have same issue a long back in vista...copied the hosts file from anoher machine & it worked
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Author Comment

by:dlancelot
ID: 34194319
I will try this when I get back to the machine tomorrow, thank you for the heads up Shahzamm :) (12-13 hours from now)
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by:dlancelot
ID: 34199313
bummer, no good, replaced the whole folder successfully (UAC bugged me a bit, but got 'er figured).
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Expert Comment

by:shahzamm
ID: 34199714
try spybot s&d to scan for spyware..is it happening to any site or secure sites only..intranet or internet sites..check if any toolbar could cause this type of issue
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Author Comment

by:dlancelot
ID: 34199738
it is only happening on the 32 bit browser, and it will only not allow URL names to be used, however, IP addresses internally and externally work with no issues.  Trying spybot now
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Author Comment

by:dlancelot
ID: 34199939
Ok, tried Spybot S&D, no good, won't even install in safe mode as it cannot access it's website to do an update, which means this program will not install (kind of a gay feature that they don't allow manual virus definition downloads)
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Author Comment

by:dlancelot
ID: 34199947
I have connected the HDD to a secondary machine to do scans to check for infections (Vipre and Malwarebytes)
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by:dlancelot
ID: 34201160
update:
malwarebytes and vipre found 0 infections.  If this is an infection, it is in the registry, but I have no idea how to find it.  If it's there, I would imagine it's only in the 32bit IE 8 section wherever that is?
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by:dlancelot
ID: 34201796
ok, turns out it's not just IE 32 bit, it's the HTTP connectivity in general for 32 bit applications...not sure how they differ from 64 bit apps though...
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Expert Comment

by:shahzamm
ID: 34202615
as a hint in some searches... .NET or IIS enabling could cause this issue...
for spybot updates can download from http://www.spybotupdates.biz/updates/files/spybotsd_includes.exe
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Author Comment

by:dlancelot
ID: 34202653
spybot will not let me install without it updating itself...am I missing something?  IIS is on the servers only no?  this is a workgroup only, no domain
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Expert Comment

by:shahzamm
ID: 34202661
not sure because I never updated it through web, always done manually..what about IE in Safe Mode..(without add-ons)..download full version from http://www.safer-networking.org/en/mirrors/index.html..
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Author Comment

by:dlancelot
ID: 34202679
yea, safe mode no good either, IE in safe mode is no good as well
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LVL 27

Expert Comment

by:Jonvee
ID: 34220872
Have you tried Control panel > Internet options > advanced tab
Then click reset button.   It could be that simple ...

If no good, try gardtech's solution here>
Win7 IE8 64 bit OK, 32 Bit not working, MS Outlook not working:
http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_26598828.html

<quote>Click on Start
type CMD into the run/search box
Similtaneously press Ctrl+Shift+Enter (this will put you into adminstrator mode for the command prompt)
Type NETSH WINSOCK RESET and press Enter
Reboot computer and all came good (including Google Chrome)
The are several other ways to get administrator privileges with the cmd prompt. I don't think the methodology is important.
<unquote>
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Expert Comment

by:Jonvee
ID: 34220899
If still unresolved the following MS articles may be of interest>
"Differences between the 32-bit and 64-bit versions of Internet Explorer that are included in the x64-based versions of Windows Server 2003 and in Windows XP Professional x64 Edition":
http://support.microsoft.com/kb/896457

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211

How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213
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by:Merete
ID: 34221093
Um my 2 cents worth, are you running two instances of internet explorer>>Weird thing is, the 64bit internet explorer browser works normally<< you can't have both,
also>and it is running windows 7 Home Premium 64bit.<< ok that's not wierd then is it??
stick with that version IE 64 bit for your OS, also Internet explorer 8 is an integral part of windows Vista and windows 7
do you know what that means?
It can't be uninstalled as it's part of windows. It can only be hidden in control panel windows components.
Unless you have a system that did not come with Internet explorer 8 and WMP but obviosuly it has.., so at a guess you dont really have a problem unless you want to run 2 instances and different versions
Also you are limited somewhat running Vista Home Premium to installing things
If your IE 8  x 64 bit works all good.
Did you want to run two instances of IE8?
I'm not sure if that's possible, it was with IE 7 and IE 6
You'll need java runtime 32 bit as well, that could be a problem since you should have java for 64 bit there.
http://www.java.com/en/download/faq/java_win64bit.xml
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by:Merete
ID: 34221096
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Expert Comment

by:Davis McCarn
ID: 34222097
Try disabling IPV6 by unchecking it in the network connection properties.  I smell a 90% compatible router or DNS server......
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Accepted Solution

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dlancelot earned 0 total points
ID: 34223448
DavisMcCarn, thank you.  We have tried combinations of IPv4 and IPv6 and reinstalling the network card, with no success.

Jonvee, the browser reset was step #8 in my original posting.

Thank you all for your tries, we have had to reload the OS.  Shame we couldn't find the problem :(

Sorry, Merete, your response with the questions about 7HP 64bit having IE8 64bit and 32bit options makes me think that you may want to get more experience with this OS...yes, it is an integral part of the OS, if you go into the control panel, and uninstall programs section, there's an option to remove windows components.  In there, you can remove IE8.  Once you do, the OS asks you to reboot.  Check it out sometime, it will make you seem more knowledgeable if you try it before you post as you have.
P.S. users can run as many instances as they want, there's probably some upper limit, not sure what it is though.  I have successfully run over a dozen of each 64bit and 32bit browsers.  If you like, you can P.M. me sometime and I can teach you about Microsofts newest OS.
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Expert Comment

by:Davis McCarn
ID: 34223843
I do not object at all; but, will add that one of my major peeves since Windows 95 has been the complete lack of any way to reset ALL of the networking parameters and interfaves back to a virgin default and have, on hundreds of occasions, either known that the hideously long delay during bootup/shutdown was due to a network problem or have had to "start from scratch" because the networking issue was unresolvable.

For all its majestic glory, Microsoft Works is still an oxymoron.........
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Author Closing Comment

by:dlancelot
ID: 34255760
I want to close this question as I resolved it on my own
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