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IPSwitch iMail emails missing information in an account

Posted on 2010-11-22
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Last Modified: 2012-05-10
I've run into a strange problem at the school I support.  The email service is IPSwitch Imail, version 11.02.  One user's account has nearly all their emails "missing."  The emails are listed with timestamps when they log in, but the subject, body, to address, and from address are all missing from each.  I tried removing the .guid, .uid, .xml files of main (main being the inbox) so they could be regenerated on login, but it didn't help.  The .mbx file contains the emails themselves (I couldn't remove that without removing the emails).  The user accesses their email with the iMail web interface.  Any suggestions?

Thanks!
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Question by:ruralsolutions
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Author Comment

by:ruralsolutions
ID: 34193494
I tried accessing the account with Thunderbird. All the blank messages showed timestamps of the same time, the time when I first pulled the mail down in t-bird.  A couple of the messages showed something like this: ------_=_NextPart_001_01CAED25.70788580--
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by:snusgubben
snusgubben earned 500 total points
ID: 34214542
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Author Comment

by:ruralsolutions
ID: 34234685
Yeah, I can open it and read it.
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by:snusgubben
snusgubben earned 500 total points
ID: 34235004
Is the formatting correct (refered to the link above)?

If you create a test user and copy the problem mailbox file to this user folder. Can you view the e-mails from the web interface logged in as "test user"?
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Author Comment

by:ruralsolutions
ID: 34243009
I created the test user and the same emails were missing.  I'm able to read the mbx file and the formatting is correct accept for the missing emails.  Here's what the missing emails look like (addresses removed for privacy, one actually missing):

From <person@address> Fri Nov 12 12:21:01 2010

X-UIDL: 591150466



From <person@address> Tue Nov 16 08:31:31 2010

X-UIDL: 591150467



From <person@address> Tue Nov 16 10:43:31 2010

X-UIDL: 591150468



From <> Tue Nov 16 14:07:09 2010

X-UIDL: 591150469



From <person@address> Tue Nov 16 15:34:34 2010

X-UIDL: 591150470



From <person@address> Tue Nov 16 18:07:34 2010

X-UIDL: 591150471



From <person@address> Wed Nov 17 09:39:38 2010

X-UIDL: 591150472



From <person@address> Thu Nov 18 09:55:35 2010

X-UIDL: 591150473



From <person@address> Thu Nov 18 10:09:46 2010

X-UIDL: 591150474



From <person@address> Fri Nov 19 06:58:58 2010

X-UIDL: 591150475



From <person@address> Fri Nov 19 07:54:57 2010

X-UIDL: 591150476
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Accepted Solution

by:
snusgubben earned 500 total points
ID: 34243535
You are obviously missing the header and body. If those are not in the mbx-file, you can't read them.

You could look in the SMPT log from November 16 -19 to see if there was anything fishy with the D and Q file, but I don't to think that you'll be able to recreate those messages.

I would create a new user for the unlucky one with a new mailbox. Copy the mbx-file over to this new account, and remove "empty mails" from the file.

I would also run a "chkdsk" on the disc where the mailbox was located to be sure you don't have any bad sectors.

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Expert Comment

by:snusgubben
ID: 34243541
* SMTP log (not SMPT)
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Assisted Solution

by:snusgubben
snusgubben earned 500 total points
ID: 34243583
It's been a while since I last saw a IMail server, but if I remember correct you could check the "IMail\..\..\SPOOL" folder for any orphan D-files (created nov 16-19).

A D-file is paired with a Q-file. ie.

D12jklj232j121213
Q12jklj232j121213

Both those two files are required to have a successful mail delivery.
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Author Comment

by:ruralsolutions
ID: 34243638
Thanks for the excellent suggestions, I'll look into them!  Yep, iMail is at times the bane of my IT support existence.  It's also running in Server 2003 on a computer which should be a desktop computer, not a server.  P4, 80 GB hard drive and 1 GB of RAM until I came along and upgraded it to two gigs (still same HDD and CPU though).  But it's a small public school so not surprising.
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Author Comment

by:ruralsolutions
ID: 34243779
No D or Q files currently in the spool folder.  Just log and txt files.
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