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Remote Web Workplace hangs at "Loading..."

Posted on 2010-11-22
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Last Modified: 2012-05-10
I'm running SBS2003 and up until today the Remote Web Workplace has worked without any problems.  No changes have been made to the network or server config.  Today, when accessing the RWW site and logon credentials are entered, the site displays "Loading..." and that's it...that's as far as it goes.  I saw other threads that were saying that after 15 minutes, the logon process completes, but in my case, it doesn't.  I also saw the threads about the appTS registry setting and those changes didn't fix my issue either.  Nothing significant in the logs.  This is all the info I have at the moment.  The same symptom appears on any computer used to access RWW.  Any help is greatly appreciated! RWW Loading Screenshot
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Question by:cbeene1872
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6 Comments
 
LVL 4

Assisted Solution

by:The_Dark1
The_Dark1 earned 2000 total points
ID: 34195447
Hi Mate

You need to rebuild the OWA Virtual Directories

It is an issue with OWA on SBS 03...

Follow this guide, and it will give you great detail on what to do, and how to do it

http://support.microsoft.com/?id=883380

Good luck
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Accepted Solution

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cbeene1872 earned 0 total points
ID: 34200597
That article (883380) seems to be specifically for Exchange Server virtual directories.  It states,
"By default, Exchange Server 2003 creates the following six IIS virtual directories: Exadmin, Exchange, ExchWeb, Microsoft-Server-ActiveSync, OMA, and Public."  It doesn't reference the "Remote" virtual directory.

WOW!  I was looking into the article mentioned above and decided to check the OWA access even though it's not used in the organization.  When accessing, got a script error, so I added the server hosting it all to the IE Trusted Sites and BAM! Everything is working as it should now.  Weird.  Didn't need to do that before and like I said in my original post, nothing has changed as far as configuration of the server goes.

While the article 883380 The Dark1 mentioned didn't directly fix the issue, it DID lead me down the right troubleshooting path!  Thanks!
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Expert Comment

by:The_Dark1
ID: 34201071
Your welcome I'm glad it helped :)

Are points awarded ? :)

lol
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Author Comment

by:cbeene1872
ID: 34201683
I awarded points.  Did you not get them?
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LVL 4

Expert Comment

by:The_Dark1
ID: 34202021
Didnt come through.. not sure
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Author Closing Comment

by:cbeene1872
ID: 34224669
I was looking into the article mentioned above and decided to check the OWA access even though it's not used in the organization.  When accessing, got a script error, so I added the server hosting it all to the IE Trusted Sites and BAM! Everything is working as it should now.  Weird.  Didn't need to do that before and like I said in my original post, nothing has changed as far as configuration of the server goes.

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