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After install of Exchange server 2003 sp2 Information Store will not start

Posted on 2010-11-22
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Last Modified: 2012-08-13
I am running a Single forest with multiple domains.I have recently built a new domain and added an exchange server into the domain. I was running seven exchange servers with no problems. when I installed service pack 2 on the new exchange server the store will not mount.
Any help would be appreciated.
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Question by:TKGreen
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15 Comments
 

Author Comment

by:TKGreen
ID: 34193583
I am getting event viewer errors: 5000 and 1121. I have looked at all permissions and have researched this for a couple of days now to no avail. I have also reloaded exchange numerous times on this machine. I have been Hardening the forest security so it could be an issue with my Parent domain. I am kind of baffled at this point.
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Expert Comment

by:sunnyc7
ID: 34193673
Did you check this kb ?
http://support.microsoft.com/kb/923171

thanks
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Expert Comment

by:sunnyc7
ID: 34193676
Can you check this kb also
http://support.microsoft.com/kb/329599
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Expert Comment

by:AshwinRaj111
ID: 34194190
On the System Manager -> Right Click on the Server Name -> Properties -> Security Tab.

Check and see if the Server Name is Listed there with Full Control.

If not then add the Server there and give it Full Control.
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Expert Comment

by:R--R
ID: 34195519
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Author Comment

by:TKGreen
ID: 34196095
Sunnyc7 I am getting the following errors as in KB329599

 error 1121: Error 0x8004010f connecting to the Microsoft Active Directory
error 5000:Unable to initialize the Microsoft Exchange Information Store service. Error 0x8004010f.
 But my organization name is ORGANIZATION
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Expert Comment

by:sunnyc7
ID: 34196391
Can you change organization name to something else and then try ?
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Author Comment

by:TKGreen
ID: 34196655
I can't. I have 7 other function exchange servers in my Organization. This is a brand new install.
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Expert Comment

by:AshwinRaj111
ID: 34196678
Try going to the property of the Mailbox Store.

Chick on the Database Tab.
Check the Option -> This Database can be overwritten by a restore.
See if you are able to Mount the Database.

If it Still Fails then Go to the Properties of the Database. -> Security Tab.
Click on Advanced and make sure that the option -> Allow Inheritance -> is checked.
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Expert Comment

by:sunnyc7
ID: 34196684
from your exchange server where you are getting this error  - if your ping your local domain name what do you get ?

Also please run this from your DC

dcdiag /v /e /TEST:DNS > C:\dcdiag.txt
and upload the file here.

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Accepted Solution

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TKGreen earned 0 total points
ID: 34196881
Information store started. After checking with my employee to see what errors he had originally. He also had a mapi32.dll error. I renamed the mapi32.dll file to old and did a reinstall and the stores mounted and started. Not sure if the mapi32.dll error was causing all of this or not. We are building a test domain to verify.
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Expert Comment

by:sunnyc7
ID: 34196952
TK
Can you copy some of the errors from Application log
Also if there are any warnings pointing to mapi32

Do you have Blackberry Enterprise/Express Server running from your local domain ?

thanks
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Author Comment

by:TKGreen
ID: 34294645
Please close question.
My comments 1/23/10 08:39 AM, ID: 34196881 told I fixed my error.

Thank You
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Expert Comment

by:sunnyc7
ID: 34297147
TKGreen
You will have to close the question yourself from your end of the UI, marking your answer as the correct one.

thanks
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Author Closing Comment

by:TKGreen
ID: 34332925
I accepted my own answer becasue I figured it out.
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