Solved

Cannot upgrade BES server from 4.1.7 to version 5.0.2

Posted on 2010-11-22
4
1,359 Views
Last Modified: 2012-06-27
I am trying to upgrade my Blackberry Enterprise Server from version 4.1.7 to 5.0.2 with the version 5 updater but when I run the setup of 5.0.2, I got the "Error Initializing System" pop up.

I found a similar posted here http://blog.mpecsinc.ca/2010/11/blackberry-enterprise-server-express.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+MpecsIncBlog+%28MPECS+Inc.+Blog%29 and I folowed their instruction to remove the registry key of "database", consequently; I still have the same issue.

pls help.
0
Comment
Question by:KANEWONG
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 11

Accepted Solution

by:
junaidIT earned 500 total points
ID: 34195825
This is a known issue with the setup upgrade and even the RIM knowledgebase mentions about the same steps that you had followed.

I would rather go through the upgrade guide to ensure alll the necessary prerequisites have been met and follow the steps mentioned in it. Not sure if this would be of much help. but definitely worth refering to.

http://docs.blackberry.com/en/admin/deliverables/16617/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Upgrade_Guide-T561574-1092971-0615125336-001-5.0.2-US.pdf

gud luck and do post back if there was any other alternative fix you would have found. Interesting to know

gud luck
0
 
LVL 1

Author Comment

by:KANEWONG
ID: 34197669
thanks for your post.  do you know if they have a full version of Version 5.0 installation file in stead of the updater?

I did not find it in BB site, only the updater I got from them.
0
 
LVL 1

Author Comment

by:KANEWONG
ID: 34199895
I checked my server, I have..

2GB of memory
MapiCDO 1.21
SQL 2005 Express /sp3

But I do not know why, when I ran setup, I still got the initializing error.
0
 

Expert Comment

by:carnegieuk
ID: 34526683
Hi,

I'm getting this error too, did you find a solution in the end? If you delete the Database reg key as mentioned by RIM would you have to restart the server before trying to run the setup again?

It looks like that key actually holds Database information as the SQL information shows up blank under the Blackberry Server Configuration when removed.

Thanks

Andrew
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever wondered why sometimes your SQL Server is slow or unresponsive with connections spiking up but by the time you go in, all is well? The following article will show you how to install and configure a SQL job that will send you email alerts includ…
I have a large data set and a SSIS package. How can I load this file in multi threading?
Via a live example, show how to set up a backup for SQL Server using a Maintenance Plan and how to schedule the job into SQL Server Agent.
Viewers will learn how to use the SELECT statement in SQL to return specific rows and columns, with various degrees of sorting and limits in place.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question