Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

HP Proliant DL585 G6 red light and beep

Posted on 2010-11-22
8
Medium Priority
?
5,514 Views
Last Modified: 2012-05-10
I'm having a strange issue with an HP Proliant DL585 G6, was just purchased a month ago.

I shutdown the OS, and then safely moved its location (Rack mounted on a movable HP cage).  The Hardware was hooked up to the UPS, so power was still running to it, but it was off otherwise.  Everything else worked fine when UPS was plugged back in 5 minutes later (did not run out of power) and then powered back up, except that specific server.

Now, it beeps over and over, and the light beside the "UID" light is red.  The power supplies on the server seem just fine, I've tested both by trying to power up the server using any single one of them.  Same issue while attempting to use just a single power supply, with the addition of an orange light to the right of the red one.  The light that is red has a similar "power" or "flash" symbol on it as the one beside it, but is inside a squarish box.

I'm trying to figure out what could be wrong with it.  It won't boot up to show anything on the screen.  It powers up, the fans go on full blast, then it stops and starts beeping with the red light.

Any ideas?
0
Comment
Question by:metazend
  • 4
  • 2
  • 2
8 Comments
 
LVL 9

Expert Comment

by:faizbaig
ID: 34194456
Try following..
-> Switch OFF Server.
-> switch "Off" UPS and the source of UPS coming from Wall for 3mins.

Than Switch "ON" back everything and see.

- Hope keyboard,mouse and other physical connections are proper...double check.
0
 
LVL 9

Expert Comment

by:faizbaig
ID: 34194464
& also try switching on Server without UPS (direct power )
0
 
LVL 9

Accepted Solution

by:
losip earned 2000 total points
ID: 34194597
The light beside the UID light on the dront panel is the "Internal System Health" LED which confirma that there is a Critical system health problem if it is flashing red.  You now need to slide out the chassis from the rack and remove the top cover to see the Systems Insight Disply LEDs.  These are situated on the media board on the right hand side, halfway to the back and will show you more detail of the fault.  Please examine these (with the computer powered up of course) and report back which of the 56 LEDs are lit.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 9

Expert Comment

by:losip
ID: 34194775
I should have added that, apart from the Systems Insight panel I referred to above, there are lots of other LEDs that should either be green or off such as:
SmartArray controller battery pack (4 LEDs, should be 2 green and two off)
Fans (one each - up to 6 - should be green, not off)

You might like to report if any of these are red or flashing.

The amber light to the right of the internal system health LED is the external system health LED and it is normal for that to glow that color when you remove a power supply since the system is degraded.
0
 
LVL 9

Expert Comment

by:losip
ID: 34194794
I really should get my brain in gear and put everything down in one post but I'm short of caffeine this morning!

Just above the System Insight display panel on the media board that I referred to above, is another set of 8 LEDs called the Port 86 display.  These form a two digit hexadecimal display called the Port 85 diagnostic code which can be very helpful in determining your problem.  If these are lit and you can decipher the pattern, please post it.
0
 
LVL 9

Expert Comment

by:losip
ID: 34194813
.. and if I had to guess without any of these codes to confirm, I would suggest that a DIMM memory card needs to be re-seated.  The System Insight LEDs and the port 85 code would confirm that.
0
 

Author Comment

by:metazend
ID: 34194814
Ok, thank you losip.  I'm going to do this in the morning.  Luckily this server doesn't have anything that belongs in our production environment.  It will soon however, so I'd like to avoid this type of issue.  Good to know these things, and much appreciated.  I will post what I see as you mentioned.
0
 

Author Comment

by:metazend
ID: 34200378
Alright, after having lifted the top of system, and starting it up the following lights showed up red:

9E, 10E, 11F, 12H, 13G, 14G, 15H, 16H.

Looking at the light scheme, and the diagrams where the procs and ram reside, it was simple enough to figure out the problem.   I had two dead sticks of RAM.  I don't get why it would just die, but I had tested them out in different combinations in different slots, but those two just died.

Problem fixed when removed and replaced with other ram.

Thanks for the guidance losip. :)
0

Featured Post

Lessons on Wi-Fi & Recommendations on KRACK

Simplicity and security can be a difficult  balance for any business to tackle. Join us on December 6th for a look at your company's biggest security gap. We will also address the most recent attack, "KRACK" and provide recommendations on how to secure your Wi-Fi network today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question