HP Proliant DL585 G6 red light and beep

Posted on 2010-11-22
Last Modified: 2012-05-10
I'm having a strange issue with an HP Proliant DL585 G6, was just purchased a month ago.

I shutdown the OS, and then safely moved its location (Rack mounted on a movable HP cage).  The Hardware was hooked up to the UPS, so power was still running to it, but it was off otherwise.  Everything else worked fine when UPS was plugged back in 5 minutes later (did not run out of power) and then powered back up, except that specific server.

Now, it beeps over and over, and the light beside the "UID" light is red.  The power supplies on the server seem just fine, I've tested both by trying to power up the server using any single one of them.  Same issue while attempting to use just a single power supply, with the addition of an orange light to the right of the red one.  The light that is red has a similar "power" or "flash" symbol on it as the one beside it, but is inside a squarish box.

I'm trying to figure out what could be wrong with it.  It won't boot up to show anything on the screen.  It powers up, the fans go on full blast, then it stops and starts beeping with the red light.

Any ideas?
Question by:metazend
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Expert Comment

ID: 34194456
Try following..
-> Switch OFF Server.
-> switch "Off" UPS and the source of UPS coming from Wall for 3mins.

Than Switch "ON" back everything and see.

- Hope keyboard,mouse and other physical connections are proper...double check.

Expert Comment

ID: 34194464
& also try switching on Server without UPS (direct power )

Accepted Solution

losip earned 500 total points
ID: 34194597
The light beside the UID light on the dront panel is the "Internal System Health" LED which confirma that there is a Critical system health problem if it is flashing red.  You now need to slide out the chassis from the rack and remove the top cover to see the Systems Insight Disply LEDs.  These are situated on the media board on the right hand side, halfway to the back and will show you more detail of the fault.  Please examine these (with the computer powered up of course) and report back which of the 56 LEDs are lit.
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Expert Comment

ID: 34194775
I should have added that, apart from the Systems Insight panel I referred to above, there are lots of other LEDs that should either be green or off such as:
SmartArray controller battery pack (4 LEDs, should be 2 green and two off)
Fans (one each - up to 6 - should be green, not off)

You might like to report if any of these are red or flashing.

The amber light to the right of the internal system health LED is the external system health LED and it is normal for that to glow that color when you remove a power supply since the system is degraded.

Expert Comment

ID: 34194794
I really should get my brain in gear and put everything down in one post but I'm short of caffeine this morning!

Just above the System Insight display panel on the media board that I referred to above, is another set of 8 LEDs called the Port 86 display.  These form a two digit hexadecimal display called the Port 85 diagnostic code which can be very helpful in determining your problem.  If these are lit and you can decipher the pattern, please post it.

Expert Comment

ID: 34194813
.. and if I had to guess without any of these codes to confirm, I would suggest that a DIMM memory card needs to be re-seated.  The System Insight LEDs and the port 85 code would confirm that.

Author Comment

ID: 34194814
Ok, thank you losip.  I'm going to do this in the morning.  Luckily this server doesn't have anything that belongs in our production environment.  It will soon however, so I'd like to avoid this type of issue.  Good to know these things, and much appreciated.  I will post what I see as you mentioned.

Author Comment

ID: 34200378
Alright, after having lifted the top of system, and starting it up the following lights showed up red:

9E, 10E, 11F, 12H, 13G, 14G, 15H, 16H.

Looking at the light scheme, and the diagrams where the procs and ram reside, it was simple enough to figure out the problem.   I had two dead sticks of RAM.  I don't get why it would just die, but I had tested them out in different combinations in different slots, but those two just died.

Problem fixed when removed and replaced with other ram.

Thanks for the guidance losip. :)

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