Solved

Iphone4 disabled after type wrong screenlock password many times

Posted on 2010-11-23
9
1,413 Views
Last Modified: 2012-05-10
Hi all,
Today I played my colleague's iphone4, I tried to type wrong screenlock password 5 times. After that, the Iphone reboot automatically, and appeared only a shape of apple.
I tried to connect to Itune but it didn't work.
This iphone is reseted or not ? What i have to do to recover it ?
0
Comment
Question by:dash1986
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 4

Expert Comment

by:Kimmyel
Comment Utility
After 10 tries it completely locks you out and you have to call your wireless carrier to get the PUK code to unlock the phone and reset your PIN number.

If the PIN is not locked, then it's a delay and it should be unlocked after some minutes.
0
 

Author Comment

by:dash1986
Comment Utility
There is no textbox to type PUK code. I have waited about 1 hour but no change, only an apple on the screen.
0
 
LVL 4

Expert Comment

by:Kimmyel
Comment Utility
Please try to hold power button and home button together for 25seconds, to perform a hardboot
0
 
LVL 4

Accepted Solution

by:
Kimmyel earned 125 total points
Comment Utility
** NOTE ** It will perform a reset..

1) Hold buttons sleep + home untill iPhone turns off;
2) Open iTunes;
3) Hold home button and plug the phone to your computer. The phone will turn on and the iTunes + Arrow + cable screen will appear.;
4) iTunes will recover you phone from unsuccessful recovery process.
0
Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

 

Author Comment

by:dash1986
Comment Utility
Because this is my colleague's phone. So i can't reset it with his allowance. Let me ask him tomorrow.
Do you have another solution that no need to reset phone ?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
Comment Utility
If you have paired the iPhone up to an Exchange server and the Administrator has enforced a PIN for security, then having entered the PIN incorrectly several times, the iPhone will have been factory reset (all data . settings erased / set back to how the phone was when it came out of Apple's factory).  It won't be a case of getting the PUK code from the Airtime Provider.

As the phone is showing the Apple logo - you need to pug it into a computer with iTunes on it (preferably the computer of the owner of the iPhone) and set it up / recover the data from the backup which they have hopefully taken.

If they don't have a backup - they will have lost everything.

I will keep my fingers crossed for you.
0
 
LVL 15

Expert Comment

by:roylong
Comment Utility
lets hope you have learnt a lesson today?  :/
0
 

Author Comment

by:dash1986
Comment Utility
@ alanhardisty : You're right. My colleague use Mail Exchange on Iphone, and ME requires of him setting up screenlock password. We will do following your & Kimmyel's  instruction tomorrow.
@ roylong : Yes, i learnt. Fortunately, he has a backup. :D

0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 125 total points
Comment Utility
Oh well - thank heavens for backups!

We had a customer that had the same problem - only no backup - so you are doing well.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

Are you having trouble connecting or getting your iPhone / Samsung device(s) to sync with Microsoft Exchange Server?   What have you tried?   What haven't you tried?
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now