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Terminal services 2003 users word recovery

Posted on 2010-11-23
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Last Modified: 2012-05-10
Users on a terminal server 2003 are getting several recovered documents appearing when they open word, the documents are not ones they recognise. I was thinking maybe users are not logging out correctly, their session is timing out and word thinks it crashed so word recovery kicks in but why other users are seeing the recovered documents I am unsure of

When I select to open the document under the admin account it says it can't find it.. Anyone seen this before. Office version is 2003

I also not when I try open the documents after I get the message the document does not exist then the documents gets removed from the recovery pane. When I log out and log back in the document recovery comes back. It is the same three documents users are seeing.

I tried deleting the subkey diabled items and the start menu subkey in Word 2003 but this key didn't exist
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\MICROSOFT\Office\11.0\Word\Resiliency
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Question by:Sid_F
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Found the issue I was able to remove the references to the three documents in the above regostry key under recovered documents
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