Solved

Terminal services 2003 users word recovery

Posted on 2010-11-23
3
822 Views
Last Modified: 2012-05-10
Users on a terminal server 2003 are getting several recovered documents appearing when they open word, the documents are not ones they recognise. I was thinking maybe users are not logging out correctly, their session is timing out and word thinks it crashed so word recovery kicks in but why other users are seeing the recovered documents I am unsure of

When I select to open the document under the admin account it says it can't find it.. Anyone seen this before. Office version is 2003

I also not when I try open the documents after I get the message the document does not exist then the documents gets removed from the recovery pane. When I log out and log back in the document recovery comes back. It is the same three documents users are seeing.

I tried deleting the subkey diabled items and the start menu subkey in Word 2003 but this key didn't exist
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\MICROSOFT\Office\11.0\Word\Resiliency
0
Comment
Question by:Sid_F
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
3 Comments
 
LVL 6

Author Comment

by:Sid_F
ID: 34196110
0
 
LVL 6

Accepted Solution

by:
Sid_F earned 0 total points
ID: 34196628
Found the issue I was able to remove the references to the three documents in the above regostry key under recovered documents
0
 
LVL 6

Author Closing Comment

by:Sid_F
ID: 34207217
resolved
0

Featured Post

Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question