"Application Not Found" error
Posted on 2010-11-23
My customer has a PC running Windows XP Pro connecting to a Windows 2003 Server. This PC is used 24x7 by three different shifts. Each user has their own domain login.
One of the users reported that they were infected with some type of malware which Malwarebytes was able to remove. However, that particular user can no longer open Word, Excel, Control Panel, Spider Solitare, etc. The messagebox displayed simply reads "Error" on the title bar and "Application Not Found" in the body of the messagebox. However, not all EXEs have a problem since FileMaker Pro opens without a problem. The issue only happens to the one user who had the malware. The other users who login and use this PC have no problem launching these programs.
I have tried to do a System Restore to several points prior to the reported malware infection. Unfortunately System Restore indicates that it is unable to successfully perform the restore to any of the restore points that I have selected.
I have googled this issue and seen others with the problem, but have not seen a resolution that works. I saw this problem in EE, but the author reformatted their PC before any responses were given, so the issue was closed.
I am assuming that it is a registry setting for this user alone since the other users are unaffected. BTW, none of the users have local administrative rights on this PC.
Any assistance will be greatly appreciated.