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LSASS.exe error after windows repair

Posted on 2010-11-23
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Last Modified: 2012-06-21
One of our customer's servers crashed over the weekend and we reloaded windows onto it and did a system state restore from Symantec Backup Exec in order to retrieve active directory.  After the restore and a reboot the server looked like it was loading windows and then would reboot, and this would continue on and on.  I ran a windows repair from the windows 2003 server cd and it got to the point of installing windows and I receive an error message stating "Security Accounts Manager initialization failed because of the following error:  directory service cannot start.  Error status:  0xc00002e1" I've tried clicking ok, which restarts the server and booting into safe mode, but still receive the same error message.  Any ideas?
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Question by:czaz
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7 Comments
 
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Expert Comment

by:Mike Kline
ID: 34197712
I've never done a windows repair on a DC so not sure about that part.  Do you have other DCs and what other services does this DC provide (DNS, DHCP, etc) FSMO roles, GC etc

So right now you can't even boot into windows and access AD on that box?

Thanks

Mike
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Author Comment

by:czaz
ID: 34197736
This is the only domain controller for this customer and has all the roles.  (DNS,DHCP,GC,etc)
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LVL 57

Expert Comment

by:Mike Kline
ID: 34197965
Ouch,  ok try and go through this article   http://support.microsoft.com/kb/258062

...for anyone that comes to this question....this is why we always recommend at least two DCs.  If there is a second DC here then things would be much easier for the users and sys admins/engineers.

Thanks

Mike
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Author Comment

by:czaz
ID: 34198000
I can't even boot into directory services restore mode as it comes up with the same error message, so don't think that article is going to help.

Yeah we have recommended in the past to have at least 2 DCs and they didn't want one.  We do very little work for this company, and I'm sure they'll want a second one after this.  :)
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LVL 57

Expert Comment

by:Mike Kline
ID: 34198462
So basically you can't boot into any mode (regular or safe).  If that is the case then a rebuild/restore.  

I don't say this often on here but this may also be a case to call PSS seeing it is your only DC there.
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Author Comment

by:czaz
ID: 34198521
Yeah I've basically come to the conclusion that I'll have to re-create all 60 of their accounts and re-create the security structure on their data.  I just wanted to see if anyone had any ideas before I went ahead and gave them the bad news.
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Accepted Solution

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Mike Kline earned 500 total points
ID: 34200281
You can also rebuild the box and try the restore again first.
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