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Print spooler logging server 2008 x 32 bit

Posted on 2010-11-23
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Last Modified: 2012-05-10
Hi there,
I have server 2008 ent edition running TS web access on terminal server.  From time to time the print spooler service craches and it removes all printers from this server resulting in users not being able to print or see the printers at all on this server.  I was wondering if there was any diagnostic logging which I can enable under 'computer, manage, event viewer, application and services logs, microsoft, windows,.......at the moment I cannot see any print service folder here may be I have to enable it?).
At the moment I can see event 1000 ' Faulting applicaiton spoolsv.exe, version 6...............'
Help plz
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Question by:amanzoor
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11 Comments
 
LVL 9

Expert Comment

by:losip
ID: 34198409
What you can try is running cleanspl.exe from the Server 2003 resource kit which you can download from: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en.  The location of the print processors hasn't changed between 2003 and 2008. so it should work but I've never actually tried.

However, HP have recently been storing their print driver software elsewhere than standard so cleanspl.exe may not help if HP printers are the problem.
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LVL 4

Author Comment

by:amanzoor
ID: 34225782
losip:
On server 2008 cleanspl generates error 'you are running NT version 6, cleanspl is good for NT versions 5 or 4'.   Is there any other way I can clean spooler and delete all drivers and clean install all my printers.  Its a server 2008 x32 bit.  and I have Canon iR printers.
Thanks
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LVL 9

Expert Comment

by:losip
ID: 34225877
Ha!  OK, I find that cleanspl has been discontinued for server 2008 and R2.  It has been replaced by a print spooler reset utility / fixit tool that is supposed to be at: http://support.microsoft.com/kb/2000007 but I can't get this link to work. Microsoft have recently changed their KB articles to a 7-digit numbering scheme and something seems to have gone wrong.

I'll continue to Google about for the correct URL but you could have a go, too.
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LVL 4

Author Comment

by:amanzoor
ID: 34226485
losip:
Same here I cannot find the link for fixit for server 2008.  Please let me know.
Thanks
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LVL 4

Author Comment

by:amanzoor
ID: 34226768
I just need the commands for server 2008 to simply clear printer drivers, clears printspooler registry settings, So that I can re install all the fresh drivers.
Thanks
0
 
LVL 9

Expert Comment

by:losip
ID: 34228980
Try this one: http://download550.mediafire.com/ak0s6gyh82wg/nmjjmyldyky/FixPrintSpooler.msi or serach for other places to download FixPrintSpooler.msi which is what Microsoft call their updated package.

[NB I have not checked that this location is not mailicious so please take care]
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LVL 4

Author Comment

by:amanzoor
ID: 34229937
losip:
I have blocked peer to peer on my network.  Still no luck in finding the FixPrintSpooler for server 2008.
Help plz
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LVL 9

Accepted Solution

by:
losip earned 500 total points
ID: 34230124
OK, extensive research has brought the following options:

1. Try going to http://support.microsoft.com/gp/printing_problems to start the Microsoft Automatic Troubleshooting Service for printing problems.

2. Go to this microsoft page which should be the link for FixPrintSpooler.msi: http://go.microsoft.com/?linkid=9662904
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LVL 4

Author Comment

by:amanzoor
ID: 34230192
losip:
I really appreciate your time.
Thanks
0
 
LVL 9

Expert Comment

by:losip
ID: 34230198
Did it fix the problem?
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LVL 4

Author Comment

by:amanzoor
ID: 34230204
losip:
My users are working right now.  I will let you know.  
Thanks
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