Solved

Print spooler logging server 2008 x 32 bit

Posted on 2010-11-23
11
865 Views
Last Modified: 2012-05-10
Hi there,
I have server 2008 ent edition running TS web access on terminal server.  From time to time the print spooler service craches and it removes all printers from this server resulting in users not being able to print or see the printers at all on this server.  I was wondering if there was any diagnostic logging which I can enable under 'computer, manage, event viewer, application and services logs, microsoft, windows,.......at the moment I cannot see any print service folder here may be I have to enable it?).
At the moment I can see event 1000 ' Faulting applicaiton spoolsv.exe, version 6...............'
Help plz
0
Comment
Question by:amanzoor
  • 6
  • 5
11 Comments
 
LVL 9

Expert Comment

by:losip
ID: 34198409
What you can try is running cleanspl.exe from the Server 2003 resource kit which you can download from: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en.  The location of the print processors hasn't changed between 2003 and 2008. so it should work but I've never actually tried.

However, HP have recently been storing their print driver software elsewhere than standard so cleanspl.exe may not help if HP printers are the problem.
0
 
LVL 4

Author Comment

by:amanzoor
ID: 34225782
losip:
On server 2008 cleanspl generates error 'you are running NT version 6, cleanspl is good for NT versions 5 or 4'.   Is there any other way I can clean spooler and delete all drivers and clean install all my printers.  Its a server 2008 x32 bit.  and I have Canon iR printers.
Thanks
0
 
LVL 9

Expert Comment

by:losip
ID: 34225877
Ha!  OK, I find that cleanspl has been discontinued for server 2008 and R2.  It has been replaced by a print spooler reset utility / fixit tool that is supposed to be at: http://support.microsoft.com/kb/2000007 but I can't get this link to work. Microsoft have recently changed their KB articles to a 7-digit numbering scheme and something seems to have gone wrong.

I'll continue to Google about for the correct URL but you could have a go, too.
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 4

Author Comment

by:amanzoor
ID: 34226485
losip:
Same here I cannot find the link for fixit for server 2008.  Please let me know.
Thanks
0
 
LVL 4

Author Comment

by:amanzoor
ID: 34226768
I just need the commands for server 2008 to simply clear printer drivers, clears printspooler registry settings, So that I can re install all the fresh drivers.
Thanks
0
 
LVL 9

Expert Comment

by:losip
ID: 34228980
Try this one: http://download550.mediafire.com/ak0s6gyh82wg/nmjjmyldyky/FixPrintSpooler.msi or serach for other places to download FixPrintSpooler.msi which is what Microsoft call their updated package.

[NB I have not checked that this location is not mailicious so please take care]
0
 
LVL 4

Author Comment

by:amanzoor
ID: 34229937
losip:
I have blocked peer to peer on my network.  Still no luck in finding the FixPrintSpooler for server 2008.
Help plz
0
 
LVL 9

Accepted Solution

by:
losip earned 500 total points
ID: 34230124
OK, extensive research has brought the following options:

1. Try going to http://support.microsoft.com/gp/printing_problems to start the Microsoft Automatic Troubleshooting Service for printing problems.

2. Go to this microsoft page which should be the link for FixPrintSpooler.msi: http://go.microsoft.com/?linkid=9662904
0
 
LVL 4

Author Comment

by:amanzoor
ID: 34230192
losip:
I really appreciate your time.
Thanks
0
 
LVL 9

Expert Comment

by:losip
ID: 34230198
Did it fix the problem?
0
 
LVL 4

Author Comment

by:amanzoor
ID: 34230204
losip:
My users are working right now.  I will let you know.  
Thanks
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question