Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Not able to delete messages consistently in Outlook

Posted on 2010-11-23
1
Medium Priority
?
540 Views
Last Modified: 2012-05-10
Hello Experts,

I have a user that is encountering a strange issue in Outlook.  Sometimes when she tries to delete an email message or a calendar appointment, she receives the following message:
 “Some items cannot be deleted.  They were either moved or already deleted, or access was denied.”

When I click on the more help button of the message window, I’m informed that 4000 or more messages cannot be deleted at once.  I should select fewer messages for deletion and try again.

The problem is I’m not trying to delete 4000 messages, I’m only deleting one (and its not always the same one).

The user was encountering this problem while using Outlook 2003.  We upgraded her to Office 2007 and she is still having the same problem.

We are running Exchange 2007.

Any help would be appreciated.

Nick
0
Comment
Question by:ndalmolin_13
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 37

Accepted Solution

by:
Jian An Lim earned 2000 total points
ID: 34202644

I wonder whether it is a authentication issues or mailbox issues.


in exchange 2007, give full access to another users (example user A) (must not be part of domain admin group), and let user A to delete it.

Try to delete using webmail and see whether it replicate the problem


If not, the next thing is to Export all the email to pst, delete the mailbox, purge the mailbox, then reimport the email (or you can delete the email before you put it back)

0

Featured Post

Fill in the form and get your FREE NFR key NOW!

Veeam® is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question