Not able to delete messages consistently in Outlook
Posted on 2010-11-23
I have a user that is encountering a strange issue in Outlook. Sometimes when she tries to delete an email message or a calendar appointment, she receives the following message:
“Some items cannot be deleted. They were either moved or already deleted, or access was denied.”
When I click on the more help button of the message window, I’m informed that 4000 or more messages cannot be deleted at once. I should select fewer messages for deletion and try again.
The problem is I’m not trying to delete 4000 messages, I’m only deleting one (and its not always the same one).
The user was encountering this problem while using Outlook 2003. We upgraded her to Office 2007 and she is still having the same problem.
We are running Exchange 2007.
Any help would be appreciated.