Sharpdesk Copier Scanning Issue
Posted on 2010-11-23
We have a Sharp Copier AR-M355N and are using Sharpdesk 3.2 as scanning sw. I upgraded a user to Adobe Reader 9 and it seems incompatible with 3.2. You can open the scanned attachment in an email, but cannot open it in the Sharpdesk folder.
I tried upgrading the sw, but that didn't work and when I uninstalled and reinstalled it, it didn't work either. Instead of receiving the file and not being able to open it, I now get a network error, even though I doublechecked and the ip address is correct. We have had this problem befbefore (nw error), have had to call in the consultants and they fix it; however, I am thinking that it may just be some easy setting or fix. Yet, even when I delete the user going via the web and add them back, it still does not work. I also duplicated this problem on my machine (and not can't receive scanned pdf files to my desktop either). Users are using Windows XP on their Desktops.